Your Creative Cloud subscription needs attention

I am having the same issue. I purchased a one-year CC subscription through Amazon last month. Both Amazon and my credit card company say my monthly payment at the beginning of August went through but today I got a pop-up window when I started a CC app saying my subscription would expire in 7 days due to there being no payment method associated with my account. I tried signing off and on but am still getting the message.

Hi, I'm having the same problem.. It says I have 30, 29, 28... etc days to update my information. I did three times.

The pop up is still coming up! Also it say my thing is due to renew May 1, however I thought adobe just did this? I'm so confused. Need help . Adobe your support system is so annoying.

I am having this issue as well, and no one seems to know what is causing it.  I have paid, it is posted and has cleared my card, Adobe confirms that they have payment.  They have walked me through clearing out files in Local App Data, etc., all to no avail, and the clock is ticking.

Someone needs to figure this out!

The only solution I found was to suscribe to the one year prepaid subscription.

Hi

I'm having the same problem again, I've had another email asking to up date payment details.

The payment details have not changed from last time.

What is wrong with your payment system, am I going to get another one next month.

Please help to get this sorted.

Thanks.

I'm having the same problem with my account. My license is due to expire in September 2015. However my team reports that their apps have expired so they can't work. In my account it says my payment method failed.

Please help. Work needs to get done!

Thank you

I am having the same issue with our team account.  I am a secondary administrator and have the "We are having trouble verifying your membership"  I have spoken with someone multiple times to try to resolve this... it will be fine for a few days and then the popup shows up again.  Can someone please help me?

HI

I am having the same issues as most people here, I updated my payment details last year, now been sent an email

asking me again to update payment details, so I did and just got charged £1, no payment taken.

Thanks

Wow... over a year later and they still haven't resolved this?????? Why? I just got the dreaded notice so verified payment info. Nothing... So I changed the payment method. Nothing. I noticed that the CVV isn't retained on the site. I don't know if that's a security thing or a bug. On top of that, the history shows that they payment was made on the 12th. What happened Adobe:? Did you get hacked?

Just noticed this and it looks ongoing - I just posted my own thread before seeing this one

1) We receive a notification in mid May saying there's a billing issue.  This is news to us as the account(s) have been running quite satisfactorily for 16 months without any previous issue so there's obviously no problem with our business credit card. Two personal accounts are being paid by the same card.

2) I contact Adobe and say there should be no issue because of the above. I am told that there is no problem, Adobe will try again in 7 days.

3) 7 days later we receive the same message as (1) informing us that Adobe 'don't wish to see you go'.

4) I contact Adobe via online chat and am asked to re-enter credit card details and am then assured that everything will now be OK.  I check our credit card account and see that Adobe have taken 2 x £1 token payments, presumably to verify credit card details. Looking good, problems now sorted? - WRONG!

5) Keep receiving 'don't wish to see you go' nag letters - telephone Adobe support this time and ask what on earth is going on with their accounts dept.  Informed them them of previous actions and given case no.  Being given a case number appears to be totally pointless as when I checked, it was waiting for input from me (the details of which I'd obviously related over the phone). As there was no input from me in 24 hrs the case was closed!! - Great.

6) Re-opened closed case number yesteday and informed via message box that matter was far from closed and  still awaiting response from Adobe.

Come on Adobe - sort yourseves out! As it stands at present, we are likely to be cut off  in 5 days time because Adobe can't be bothered to take a payment from a card which they've recently verified ( I've sent image snaphots of our bank account to Adobe to prove this!).

Today they have refunded the 2 x £1 verification payments so in effect are acknowledging that all details supplied are valid (as they have always been - nothing has changed at our end!) and they still have problems taking a payment??

What on earth is going on??