Your Creative Cloud subscription needs attention

[johdoo]

Hi,

I'm one of a number of frustrated Adobe Cloud 'users' who is repeatedly being sent this message even though I have updated my credit card details several times and i *know* they are 100% correct. Adobe can't seem to find a solution to this issue and if it has affected you please post a message below - maybe if we all add to this discussion Adobe will invest more time and energy into sorting out this subscription mess. So go on, how many of us is this actually affecting?

John

ps - any solutions would be useful too - but if the situation continues Adobe will have fewer CC members in the coming months.

[benalyat]

Hi Beverly,

I am having a similar issue to a lot of people on this forum. I updated my new card info to my account but it does not seem to be working; I can not access my subscription that I renewed in August. Adobe has taken $1 from my account since I updated the info. If you could help that would be great. Thanks!

[Ani*Adobe]

Hi benalyat,

The account has expired due to non payment since November 2014. I request you to reach out to support here http://helpx.adobe.com/support.html so that we can trigger the payment manually on your new card.

^Ani

[MacSOS, Lda]

I have the some problem this week .

I talk 3 times this week with adobe and give me the some answer ( This is a Automatic process need wait 12 hours )!!!

I have only 2 days for the final of my team subscription .

The adobe support is horible  .

Any adobe member can help me ?

[Beverley Gray]

Hi there

I'm looking into this and will let you know when resolved.

Sorry for any inconvenience caused.

Kind regards

Bev

[tristanw73148554]

Hi, I've also just have a mail indicating I need to update my payment details.

Not sure what's going on as the card is in date and has funds?

[andreww60967824]

i just had the same, the invoice for today says paid however.  when i logged in (straight after receiving the email) the website said about scheduled maintenance.  I spoke to someone on chat, and they said i should probably ignore the email (they didn't seem sure though!)

[Beverley Gray]

Response to posts 171 and 172

Sorry for the confusion caused.  Your payment processed successfully so not sure why you receive an email asking you to update your payment details - I will look into this.

Thanks

Bev

[UI UX Designer]

I got same problem here, already call my bank and no problem with the credit card.
Please help.

Thanks.

Jun

[Beverley Gray]

Hi Jun

I checked your case and it looks like the issue has been resolved.

Thanks

Bev

[buffkiao]

No! It hasnt! I am still receiving the messages.

Sent from my iPad

[Beverley Gray]

Hi buffkiao

See post 176 for my reply to your issue.  It's currently being investigated so will update you when resolved.

Post 177 was a response to a different customer.

Thanks

Bev

[buffkiao]

And what happens whenntime runs out and i cant work??? This is an urgent issue.

Sent from my iPhone

[Beverley Gray]

You should still be able to use the applications while we're working on this.  Please let me know if that's not the case.

Thanks

Bev

[buffkiao]

Thank you. I am still able to use them, but I am worried about the diminishing amount of time, and what will happen if time runs out and Adobe is still working on this.

[Beverley Gray]

I completely understand your concerns but I'm confident we'll get this resolved within 24-48 hours.  Will keep you updated.

Kind regards

Bev

[buffkiao]

Great ;-). Thank you so much. I appreciate your help. I have several deliverables coming up, and not having access to the apps would cost me lots of $$$$$.

Sent from my iPhone

[Beverley Gray]

Hi buffkiao

Your subscription is now showing correctly in our systems so this should clear the error you were getting - you may need to sign out and sign in to the desktop app.

Please get back to me if there is still an issue.

Thanks

Bev

[buffkiao]

Great! Thanks so much. I really appreciate your help!

Sent from my iPad

[lead-pencil]

Hi Beverley,

Need help in my subscription. My paid subscription needed an update on its information. I got notified in a span of one week when I open an App, Now it says that I still have 3 days left to manage it, yet when I'm about to update my account its says in the account page that my membership is already expired. I wish to extend my subscription but when I click the manage account on the subscription it seems that it doesnt load anymore. Hope you can help me Thanks in advance

[Rajashree Bhattacharya]

Unfortunately the CC is cancelled & you will need to repurchase the CC.

Technically you need to log out & log back in to the CC desktop from like this Sign in, Sign out | Creative Cloud desktop app

Regards

Rajshree

[buffkiao]

This is what i eas told days ago. I wNt to speak with someone immediately. What telephone number should i dial?

Sent from my iPad

[zurus323]

HI

I am having the same issues as most people here, I updated my payment details last year, now been sent an email

asking me again to update payment details, so I did and just got charged £1, no payment taken.

Thanks

[williamb42227328]

I am having the same issue with our team account.  I am a secondary administrator and have the "We are having trouble verifying your membership"  I have spoken with someone multiple times to try to resolve this... it will be fine for a few days and then the popup shows up again.  Can someone please help me?

[Bowen & Bowen Ltd]

I'm having the same problem with my account. My license is due to expire in September 2015. However my team reports that their apps have expired so they can't work. In my account it says my payment method failed.

Please help. Work needs to get done!

Thank you

[zurus323]

Hi

I'm having the same problem again, I've had another email asking to up date payment details.

The payment details have not changed from last time.

What is wrong with your payment system, am I going to get another one next month.

Please help to get this sorted.

Thanks.