Adobe Fireworks CS5 - Need to re-download!

[Sbrevill]

Hi All,

I need some advice please!

I am trying to re-download adobe fireworks CS5 onto a new computer as it was on my laptop but that went up in smoke (literally).

I have the serial number for it but I just can't find it to download? I know adobe discontinued but for what I need it is great.

Also as I can't access the laptop to remove the software will that cause any issues?

Can someone help please?

Thanks,

Steph

[Bani Verma]

Hi Steph,

As you have mentioned you would like to download Adobe Fireworks CS5, please use the following link to do so: Download Adobe Creative Suite 5 products.

You may also refer to How to download, install, and activate Adobe applications

Let us know if this helps.

[Sbrevill]

Hi Bani,

Thanks for your reply - that is great thank you!

Only problem I have now is after I try to install ( after inputting serial number ) I get an install error 'Inconsistency in the installer database. Please restart your computer and install again.'.

I have restarted twice and it hasn't made a difference?

Many thanks,

Steph

[MukeshSuthar]

Hello Sbrevill,

remove your caps database, http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install-1.html

It will resolve your issue, please let us know if there is any further issue:

Regards,

Mukesh Suthar

[Bani Verma]

Thanks for the update Steph, the link shared by Mukesh is what you need to resolve the issue, but before doing that please let us know if you have any other Adobe program installed?

If not then proceed with the troubleshooting given in Error "...Installer Database is Corrupt..." when installing Adobe Creative Suite 3 products.

[Sbrevill]

Hi Both!

Thanks for your replies - I have the following installed:

Adobe Acrobat Reader

Adobe Edge Code CC

Adobe Flash Player

Adobe Photoshop

Adobe Photoshop Lightroom

Do I need to remove all of these?

Many thanks,

Steph

[Bani Verma · Accepted solution]

Thanks Steph for confirming. I would recommend renaming the 'Caps' folder as 'Caps.old' instead of deleting it as it may contain details related to other products as well.

Renaming it will help us correct other issues, if required.

Follow the steps given here: Error "...Installer Database is Corrupt..." when installing Adobe Creative Suite 3 products , and DO NOT delete the folder just simply rename the current caps folder as 'Caps.old' and try the installation of Fireworks CS5 again and share the results.