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Adobe Photoshop CC is still in trial mode after Creative Cloud service was subscribed.

Forum|Forum|12 years ago
November 21, 2013
19 replies
49660 views

I just subscribed Creative Cloud Service (Photography Package). After that, I installed Adobe LR and PS. LR works fine. However, Adobe PS CC is still telling me that my trial is ending soon. I am try so many ways to solve the problem but unfortunately I cannot.

Anyone facing this problem? I am using OS X 10.9 by the way.

This topic has been closed for replies.

Correct answer Arnaud_Mélon

Same boat as you. This is some serious bullshit. They should credit our accounts since we dont have full access to the software.

Hello Tapinapahkina and Jc84909,

Thank you for contacting Adobe Systems.

I have verified both of your accounts and everything is alright in our end.

If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:

1. Sign Out and Sign In back following the steps:

Sign out, Sign in | Creative Cloud Desktop app

2. Delete the OPM.db file:

Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.

Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7

Access hidden user library files | Mac OS 10.7 Lion

3. Reset your Hosts File: (follow the steps 3 from the link below)

Sign in, activation, or connection errors | CS5.5 and later

Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.

Thank you.

Arnaud.

M

mevanj

Participant

I have the same issue, got in touch with Adobe and they haven't been any help. Keeps saying it till take a couple of days to sort out. Its a technical glitch on their system.

K

kapiljitendragupta

Participant

It worked for me. Thanks.

D

dovileg29964304

Participant

Hello,

I have same issue. I bought all apps as a student few days ago. Yesterday I was allowed to use Character Animator CC and all other programs. Today some of them included: Photoshop, Illustrator, Premiere pro come up as free trials. Also get these today on Character Animator:

I have tried to delete Host application, but nothing changed also same with opm.db

Please help to sort this out!!

D

Dynolord

Participant

I am also having a similar problem. I did the trail version of LR when it ended I bought the photography package but it says my trail has ended and I can't use LR eventhough I bought the subscription.

S

sibusison43322442

Participant

Get the crank

Its Free :-))

C

carlym58440344

Participant

i have the SAAAAMMMMMEEE problem. I try to license my software and it and it says no subscription found - which i know i do have because I signed up with my credit card already. drove me crazy, so i signed up with my credit card again only to be told I couldn't purchase because "my account has already has bought this product". I KNOWWWW!! So let me use it!!!!!! I'm losing valuable time I need photoshop to be able to complete my tasks in my employment.

M

michaelm1994

Participant

I had the exact same issue after purchasing Premiere Pro CC. I then signed out and back in a couple of times and eventually Creative Cloud resolved the issue. I think it just takes some time for the account to recognise that you have made a subscription

J

jakubs97315318

Participant

That's some serious voodoo to make things work. christ. Thanks for figuring this shit out. solution with deleting all the adobe entries from the hosts file works.

J

jheeehan

Participant

why is it opm.db keeps on coming back after i delete it? do i miss something?