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Can't verify subscription status

New Here ,
May 02, 2020

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I'm connected to the internet. No connection problems with anything else, only with Adobe.

Can't access Lightroom Classic or Acrobat DC.

Responses received:

1) We can't verify your subscription status.

2) We can't reach Adobe servers.

This problem reoccurs. I've had lengthy online chats with Adobe technical staff and somehow they fix it. Then when I try it on another occasion, the same thing happens again.

HELP!

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Problem or error

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Can't verify subscription status

New Here ,
May 02, 2020

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Copied

I'm connected to the internet. No connection problems with anything else, only with Adobe.

Can't access Lightroom Classic or Acrobat DC.

Responses received:

1) We can't verify your subscription status.

2) We can't reach Adobe servers.

This problem reoccurs. I've had lengthy online chats with Adobe technical staff and somehow they fix it. Then when I try it on another occasion, the same thing happens again.

HELP!

TOPICS
Problem or error

Views

455

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 02, 2020 1
Community Beginner ,
May 27, 2020

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Same exact thing happening to me. Tried the same remedies, but no luck. Crazy frustrating.

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May 27, 2020 0
New Here ,
May 27, 2020

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I am currently having the same problem. I believe that it is a problem on Adobe's end.

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May 27, 2020 0