Can't verify subscription status

New Here ,
May 02, 2020 May 02, 2020

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I'm connected to the internet. No connection problems with anything else, only with Adobe.

Can't access Lightroom Classic or Acrobat DC.

Responses received:

1) We can't verify your subscription status.

2) We can't reach Adobe servers.

This problem reoccurs. I've had lengthy online chats with Adobe technical staff and somehow they fix it. Then when I try it on another occasion, the same thing happens again.

HELP!

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Problem or error

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Community Beginner ,
May 27, 2020 May 27, 2020

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Same exact thing happening to me. Tried the same remedies, but no luck. Crazy frustrating.

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New Here ,
May 27, 2020 May 27, 2020

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I am currently having the same problem. I believe that it is a problem on Adobe's end.

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New Here ,
Nov 26, 2020 Nov 26, 2020

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agree -  they had me go into credential manager on windows and remove anything that says adobe but am I supposed to do this each and every time?  It only happens on one computer - not all my computers. adobe error subscription 2020-11-26.JPG

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New Here ,
Nov 26, 2020 Nov 26, 2020

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logging out of creative cloud and then back in and then opening app works.... sometimes 🙂

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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"We can’t verify your subscription status.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide."

 

The troubleshoting guide didnt help.
I am logged in wth Creative Cloud Desktop.
There's no problem with my Internet connection.
Details:
My old computer died. I am loading all of my data, software, and settings over to a new comuter.
My old computer I had a couple of different versions of Bridge CC loaded without any verification issues. I've never had the current version before.
(A couple more days of this and I might start looking for that old app PTFB.)
The only solution that I can think of is to load an old version Bridge, see if it works. Right now, I have higher priorities.
Thanks!

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