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L
LUMINÆON
Participating Frequently
July 1, 2021
Question

CC Desktop App won't load

  • July 1, 2021
  • 3 replies
  • 228 views

Hey everyone,

 

I got a brand-new laptop today and wanted to install my Adobe programs, but the desktop app won't load. At first I was told to update the Windows C Runtime thingie, which I did.

 

I've already tried everything that's listed here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

If I uninstall the app one more time, I'll have wasted a total of two hours installing and uninstalling the da*n desktop app. Please help a creator out!

This topic has been closed for replies.

3 replies

L
LUMINÆONAuthor
Participating Frequently
July 2, 2021

This thread can be closed, the problem was solved.

 

I executed an SFC /scannow and also used the Windows .NET framework repair tool. Dunno which of these helped tbh

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 1, 2021
Copied from a PM:
 
CC Desktop App won't load

Hi Peru Bob, for some reason I can't reply to anything on my own thread: https://community.adobe.com/t5/download-install/cc-desktop-app-won-t-load/m-p/12151262

 

  • HP Spectre x360 15.6"
  • Windows 10 Home 64
  • Intel® Core™ i7-10750H Prozessor
  • 39,6 cm (15,6"), 4K UHD (3840 x 2160)
  • 16 GB SDRAM; 1 TB Intel® PCIe® NVMe™ M.2 SSD-Laufwerk
  • NVIDIA® GeForce® GTX 1650 Ti mit Max-Q-Design (4 GB GDDR6 dediziert)
  • one hard drive, 62.9 GB out of 953 GB in use, so far there's only my malware and 7ZIP software on it and the pre-installed files of course

 

I'm expecting a Dell XPS 15 with i7-10, 32GB RAM, same display and NVIDIA specs to come in and compare which one's better for a flawless workflow (lots of Lightroom, Photoshop and Premiere use). But I guess it's not a HP-specific problem. 

 

I've updated the driver you mentioned, but the problem wasn't fixed. 

 

Regards

 

Kat

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 1, 2021

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).


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