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Cloud Desktop App is blank?

Community Beginner ,
Jul 07, 2013 Jul 07, 2013

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Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing. 

How do I fix this?

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Employee , Jul 08, 2013 Jul 08, 2013
Rename the opm.db file. Close the Creative Cloud application if it's running. Navigate to the OOBE folder. Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder Rename the opm.db file to opm_old.db Launch Creative CloudAnkit

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replies 107 Replies 107
Adobe Employee ,
Jul 08, 2013 Jul 08, 2013

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Rename the opm.db file.

  1. Close the Creative Cloud application if it's running.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
  3. Rename the opm.db file to opm_old.db
  4. Launch Creative Cloud

Ankit

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Community Beginner ,
Aug 03, 2013 Aug 03, 2013

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Why id this neccesary? What caused the error to happen? I had the same thing happen to me.

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Community Beginner ,
Aug 11, 2013 Aug 11, 2013

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This fixed i!

Thank you Ankit.

Please remove my last comment.

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Adobe Employee ,
Aug 12, 2013 Aug 12, 2013

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Thanks for the update acheseborou

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New Here ,
Aug 29, 2014 Aug 29, 2014

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Thanks!!!

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New Here ,
Jan 28, 2015 Jan 28, 2015

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not working Capture.PNG

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Community Beginner ,
Dec 15, 2013 Dec 15, 2013

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I can't seem to rename the opm.db file to opm_old.db..

It says its opened in the Adobe Cloud application even though everything is closed.

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Community Beginner ,
Dec 23, 2013 Dec 23, 2013

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I had this problem because the Adobe Application Manager was still running even though I had already quit the Creative Cloud app.

I used the Windows Task Manager, Processes tab to end the process that begins AAM.

Then I could change the filename of opm.db no trouble

Herman1234 wrote:

I can't seem to rename the opm.db file to opm_old.db..

It says its opened in the Adobe Cloud application even though everything is closed.

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New Here ,
Jul 09, 2014 Jul 09, 2014

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I just clicked and selected box and renamed it opm_old.db.  However, the CC window on the menu bar remains blank...no apps.  In my case CC PS 2014 had disappeared from the dock.  From application folder I dragged CC PS 2014 to the dock. I am able to open CC PS 2014 program and work on images but the CC app window still remains devoid of apps.

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Community Beginner ,
Dec 16, 2013 Dec 16, 2013

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I have the same issue and this did not resolve it.  See also http://forums.adobe.com/message/5935092#5935092

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New Here ,
Feb 21, 2014 Feb 21, 2014

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Thanks a lot Ankit, running Windows 8 but had no updates through Cloud Desktop for a few months, great stuff!

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New Here ,
Apr 22, 2014 Apr 22, 2014

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Dear Ankit,

I have just tried installing Creative Cloud onto my new Mac Pro (3 Ghz 8-core Intel Xeon E5) - and I have this blank dropdown window when I click on the CC icon at the top. I had just transfered all my files from my old MacBook Pro which Adobe Cloud is working perfectly on, but nothing works on the Mac Pro at all. I have tried looking for that file you mentioned in OOBE folder but the only file when that is opened is called "PDApp". No sign of opm.db at all. I followed the clean up advice from another forum but to no resolve??? CC seems to have been uninstalled now from the computer at the mo, and there is no way of getting it back!

I have deadlines and they aren't going to be met so swift helpwould be great.

Many thanks

Sean

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Community Beginner ,
Apr 28, 2014 Apr 28, 2014

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sigue igual, la ventana de creative en blanco sin cargar nada

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New Here ,
Jul 01, 2014 Jul 01, 2014

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This fix used to work but no longer is working for me. Help. I've tried uninstalling CC Desktop, restarting my Windows 7 Pro 64 bit machine, installing Creative Cloud Desktop app and no change. I've renamed the folder OBB and tired all the same things. This worked fine a couple months ago and not no luck. Any thoughts.

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New Here ,
Jul 10, 2014 Jul 10, 2014

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Thank you!!! Now it's working!

But I've been using Adobe for several months now. And it always worked! Why did this problem suddenly appear?

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New Here ,
Aug 12, 2014 Aug 12, 2014

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I have the same problem, but there is no opm.db file in my OOBE folder -- it's empty except for an alias to a folder called PDApp.

I'm running Mac OS 10.9.4.

When I first discovered this problem, I deleted the AAManager plug-in and reinstalled Creative Cloud, per a suggestion on the Adobe site.

What do I do now?

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Community Beginner ,
Oct 31, 2014 Oct 31, 2014

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...probably too late but...   I had same problem. You must open user's library (not shared). Easiest way is to locate it is from finder: Finder - Open (with alt) - Library - Application Support .........

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New Here ,
Nov 24, 2014 Nov 24, 2014

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Same problem.

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New Here ,
Sep 01, 2014 Sep 01, 2014

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what is the oobe file?  i can't find it

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Community Beginner ,
Oct 01, 2014 Oct 01, 2014

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thanks it works!

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Community Beginner ,
Oct 08, 2014 Oct 08, 2014

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Don't work for me.

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New Here ,
Nov 20, 2014 Nov 20, 2014

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Thanks a lot, Ankit

I got it at the first attempt!

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Community Beginner ,
May 19, 2015 May 19, 2015

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How can I rename it? When I tried, it kept saying that it was open in the Service of the Adobe Desktop App.

Is there a way to fix that?

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Community Beginner ,
May 19, 2015 May 19, 2015

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How do I do that? When I tried it said that the file was open in the Service for Adobe Desktop Apps.

Is there a way that can be fixed, since my trial expired last month?

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