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Cloud Desktop App is blank?

Community Beginner ,
Jul 07, 2013

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Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing. 

How do I fix this?

Rename the opm.db file.

  1. Close the Creative Cloud application if it's running.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
  3. Rename the opm.db file to opm_old.db
  4. Launch Creative Cloud

Ankit

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Creative Cloud, Installation

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Cloud Desktop App is blank?

Community Beginner ,
Jul 07, 2013

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Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing. 

How do I fix this?

Rename the opm.db file.

  1. Close the Creative Cloud application if it's running.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
  3. Rename the opm.db file to opm_old.db
  4. Launch Creative Cloud

Ankit

TOPICS
Creative Cloud, Installation

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91.1K

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Jul 07, 2013 15
107 Replies 107
Adobe Employee ,
Jul 08, 2013

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Rename the opm.db file.

  1. Close the Creative Cloud application if it's running.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
  3. Rename the opm.db file to opm_old.db
  4. Launch Creative Cloud

Ankit

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Jul 08, 2013 26
Community Beginner ,
Aug 03, 2013

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Why id this neccesary? What caused the error to happen? I had the same thing happen to me.

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Aug 03, 2013 3
Community Beginner ,
Aug 11, 2013

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This fixed i!

Thank you Ankit.

Please remove my last comment.

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Aug 11, 2013 0
Adobe Employee ,
Aug 12, 2013

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Thanks for the update acheseborou

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Aug 12, 2013 0
New Here ,
Aug 29, 2014

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Thanks!!!

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Aug 29, 2014 0
New Here ,
Jan 28, 2015

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not working Capture.PNG

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Jan 28, 2015 1
Community Beginner ,
Dec 15, 2013

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I can't seem to rename the opm.db file to opm_old.db..

It says its opened in the Adobe Cloud application even though everything is closed.

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Dec 15, 2013 1
Community Beginner ,
Dec 23, 2013

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I had this problem because the Adobe Application Manager was still running even though I had already quit the Creative Cloud app.

I used the Windows Task Manager, Processes tab to end the process that begins AAM.

Then I could change the filename of opm.db no trouble

Herman1234 wrote:

I can't seem to rename the opm.db file to opm_old.db..

It says its opened in the Adobe Cloud application even though everything is closed.

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Dec 23, 2013 2
New Here ,
Jul 09, 2014

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I just clicked and selected box and renamed it opm_old.db.  However, the CC window on the menu bar remains blank...no apps.  In my case CC PS 2014 had disappeared from the dock.  From application folder I dragged CC PS 2014 to the dock. I am able to open CC PS 2014 program and work on images but the CC app window still remains devoid of apps.

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Jul 09, 2014 0
Community Beginner ,
Dec 16, 2013

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I have the same issue and this did not resolve it.  See also http://forums.adobe.com/message/5935092#5935092

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Dec 16, 2013 1
New Here ,
Feb 21, 2014

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Thanks a lot Ankit, running Windows 8 but had no updates through Cloud Desktop for a few months, great stuff!

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Feb 21, 2014 0
New Here ,
Apr 22, 2014

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Dear Ankit,

I have just tried installing Creative Cloud onto my new Mac Pro (3 Ghz 8-core Intel Xeon E5) - and I have this blank dropdown window when I click on the CC icon at the top. I had just transfered all my files from my old MacBook Pro which Adobe Cloud is working perfectly on, but nothing works on the Mac Pro at all. I have tried looking for that file you mentioned in OOBE folder but the only file when that is opened is called "PDApp". No sign of opm.db at all. I followed the clean up advice from another forum but to no resolve??? CC seems to have been uninstalled now from the computer at the mo, and there is no way of getting it back!

I have deadlines and they aren't going to be met so swift helpwould be great.

Many thanks

Sean

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Apr 22, 2014 6
Community Beginner ,
Apr 28, 2014

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sigue igual, la ventana de creative en blanco sin cargar nada

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Apr 28, 2014 0
New Here ,
Jul 01, 2014

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This fix used to work but no longer is working for me. Help. I've tried uninstalling CC Desktop, restarting my Windows 7 Pro 64 bit machine, installing Creative Cloud Desktop app and no change. I've renamed the folder OBB and tired all the same things. This worked fine a couple months ago and not no luck. Any thoughts.

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Jul 01, 2014 0
New Here ,
Jul 10, 2014

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Thank you!!! Now it's working!

But I've been using Adobe for several months now. And it always worked! Why did this problem suddenly appear?

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Jul 10, 2014 1
New Here ,
Aug 12, 2014

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I have the same problem, but there is no opm.db file in my OOBE folder -- it's empty except for an alias to a folder called PDApp.

I'm running Mac OS 10.9.4.

When I first discovered this problem, I deleted the AAManager plug-in and reinstalled Creative Cloud, per a suggestion on the Adobe site.

What do I do now?

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Aug 12, 2014 6
Community Beginner ,
Oct 31, 2014

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...probably too late but...   I had same problem. You must open user's library (not shared). Easiest way is to locate it is from finder: Finder - Open (with alt) - Library - Application Support .........

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Oct 31, 2014 0
New Here ,
Nov 24, 2014

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Same problem.

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Nov 24, 2014 0
New Here ,
Sep 01, 2014

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what is the oobe file?  i can't find it

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Sep 01, 2014 0
New Here ,
Oct 01, 2014

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thanks it works!

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Oct 01, 2014 0
Community Beginner ,
Oct 08, 2014

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Don't work for me.

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Oct 08, 2014 0
New Here ,
Nov 20, 2014

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Thanks a lot, Ankit

I got it at the first attempt!

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Nov 20, 2014 0
Community Beginner ,
May 19, 2015

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How can I rename it? When I tried, it kept saying that it was open in the Service of the Adobe Desktop App.

Is there a way to fix that?

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May 19, 2015 0
Community Beginner ,
May 19, 2015

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How do I do that? When I tried it said that the file was open in the Service for Adobe Desktop Apps.

Is there a way that can be fixed, since my trial expired last month?

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May 19, 2015 0
Community Beginner ,
Jul 12, 2015

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Hi,

have tried this on OSX Yosemite without luck.  It recreates the opm.db file but the problem still exits.  Have tried uninstalling, deleting opm.db, restarting and reinstalling but still no luck,

Paul

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Jul 12, 2015 0
New Here ,
Jul 31, 2013

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Hell,

I have the same problem,  now it is fixt,  THANKS

Didi

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Jul 31, 2013 0
Community Beginner ,
Aug 04, 2013

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Yes, Ankit Khurana's answer fixed the problem.

Rename the opm.db file.

  1. Close the Creative Cloud application if it's running.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
  3. Rename the opm.db file to opm_old.db
  4. Launch Creative Cloud

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Aug 04, 2013 6
Adobe Employee ,
Aug 05, 2013

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@Ryno Bucket :


Could you please see if there is proxy set on your computer which is blocking communication to Adobe servers?

Thanks,

Sumita

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Aug 05, 2013 0
New Here ,
Mar 01, 2014

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Hi,

I am having trouble finding /User/<username>/Library/Application Support/Adobe/OOBE folder on my computer. I've checked everywhere that makes sense to me. Can you assist?

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Mar 01, 2014 7
New Here ,
Apr 14, 2014

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C:\Program Files (x86)\Common Files\Adobe\OOBE folder to OOBE_old I just found it here. I'm running windows 7 pro

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Apr 14, 2014 0
New Here ,
May 29, 2014

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Muchas gracias!!!

Solucionado.

Carlos

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May 29, 2014 0
New Here ,
Aug 13, 2014

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This doesnt work for me. Still can't make it work.

iMac 2014 / Mavericks

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Aug 13, 2014 0
Contributor ,
Oct 19, 2014

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Before I did all the other stuff I tried this;   It worked...Thank-you!!!

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Oct 19, 2014 0
New Here ,
Nov 01, 2014

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hola Carlos me podrías decir cómo lo has solucionado, gracias

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Nov 01, 2014 0
New Here ,
Nov 20, 2014

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Unfortunately the renaming of the file did not fix my problem. This was a first time install, so is there some other advice?

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Nov 20, 2014 0
New Here ,
Nov 20, 2014

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A restart made it work fine. Thanks.

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Nov 20, 2014 0
New Here ,
Nov 29, 2014

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Do Windows + R or find RUN then type Appdata, and follow the instruction

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Nov 29, 2014 0
New Here ,
Feb 28, 2015

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¡ Como lo hiciste ? me ayuda mi creative cloud sigue blanco, gracias.

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Feb 28, 2015 0
Community Beginner ,
May 19, 2015

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Where can I find the OOBE folder?

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May 19, 2015 0
Community Beginner ,
Feb 04, 2014

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I have Windows 7 Premium.

I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.

I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).

If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.

I confirmed this to be true and works:

1) I had blank Creative Cloud window as shown in the first post.

2) I renamed the display username and window user folder name by doing the instructions here:

   http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-folder-name/

   (Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)

3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! 🙂

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Feb 04, 2014 0
New Here ,
Apr 07, 2014

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Thank you IrishMerlin! You answered my prayer

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Apr 07, 2014 0
New Here ,
Apr 22, 2014

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HI,

I've been having the same problems with no luck. Then I tried uninstalling the Adobe Creative cloud installer AND then deleted not just the file but the OOBE folder and the AAMupdater folder. I redownloaded it after running the Adobe Application manager (that didn't appear to do anything) and on running the downloaded creative cloud installer it appears to work.

I have now idea why!

Hope this helps someone.

Mark

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Apr 22, 2014 0
New Here ,
Apr 30, 2014

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Fortunately, this worked for me as well.

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Apr 30, 2014 0
Community Beginner ,
Apr 28, 2014

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he renombrado el archivo opm como me dijiste pero sigue saliendo la ventana en blanco sin cargar nada

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Apr 28, 2014 1