So i just bought the adobe suite. I downloaded the adobe suite desktop app but all it does is loading (blue circle) after a while a pop up says it takes unusually long with a help link. I have done every single thing it recommends (restart computer, reinstall the app, delete a folder in appdata) nothing works. Do you know of this issue and how to fix it? Im using windows 10 latest version & even deactivated the firewall since i assumed it has to do with the server connection. Im kind of frustraded right now since i cant use the product i paid for. Thanks for any help. Best regards Tim
Thank you. Unfortunately i have already seen these links and tried these resolution numerous times with no results . Thats why im asking a question that has been asked many times before, since none of the answers seem to work (at least for me).is there a posibillity do download older versions of creative cloud desktop app? maybe this would be an option.
I would recommend a clean reinstallation.
Important are steps 3 and 4. Please don't skip these steps!!
Is your system up-to-date? Do you have installed the latest patches for the operating system and the latest versions of the drivers?
Hi, Thanks for your promt answer. I havent used the cscleanertool. Might be worth a shot. I'll try it this evening.
I am having the same issue. I have been working on this for 4+ hours with no luck. I hope someone finds a solution. I have followed several solutions found on adobe support with no luck. Any other ideas would be appreciative.
Still doesnt work. will keep you up to date if i find a solution.
Same problem here. I think that there's a problem with the app itself and that there's nothing we can do on our end.
Same here. No problem on my HP notebook, everything works.
The problem is on my MacBook Pro: the loading wheel keeps turning and turning. Had a two hour chat with one of Adobe employees / experts, could not find the problem either.
Have no clue what to do ....
Adobe Support could fix it for me. Had something to do with Microsoft Visual C++ and Windows Credentials. I dont know any step they did (deleted some Microsoft Visual C++ Programs and deleted the authentifications for adobe under windows credentials). Since i didnt use Adobe before on this computer i dont know if this will work if you already had data stored. Might be best to open a support ticket with adobe.
Thanks & Best Regards