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Hi,
So i just bought the adobe suite. I downloaded the adobe suite desktop app but all it does is loading (blue circle) after a while a pop up says it takes unusually long with a help link. I have done every single thing it recommends (restart computer, reinstall the app, delete a folder in appdata) nothing works. Do you know of this issue and how to fix it? Im using windows 10 latest version & even deactivated the firewall since i assumed it has to do with the server connection. Im kind of frustraded right now since i cant use the product i paid for. Thanks for any help. Best regards Tim
Adobe Support could fix it for me. Had something to do with Microsoft Visual C++ and Windows Credentials. I dont know any step they did (deleted some Microsoft Visual C++ Programs and deleted the authentifications for adobe under windows credentials). Since i didnt use Adobe before on this computer i dont know if this will work if you already had data stored. Might be best to open a support ticket with adobe.
Thanks & Best Regards
Tim
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Please take look here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
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Thank you. Unfortunately i have already seen these links and tried these resolution numerous times with no results . Thats why im asking a question that has been asked many times before, since none of the answers seem to work (at least for me).is there a posibillity do download older versions of creative cloud desktop app? maybe this would be an option.
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I would recommend a clean reinstallation.
Important are steps 3 and 4. Please don't skip these steps!!
Is your system up-to-date? Do you have installed the latest patches for the operating system and the latest versions of the drivers?
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Hi, Thanks for your promt answer. I havent used the cscleanertool. Might be worth a shot. I'll try it this evening.
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I am having the same issue. I have been working on this for 4+ hours with no luck. I hope someone finds a solution. I have followed several solutions found on adobe support with no luck. Any other ideas would be appreciative.
Tim
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Still doesnt work. will keep you up to date if i find a solution.
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Same problem here. I think that there's a problem with the app itself and that there's nothing we can do on our end.
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Same here. No problem on my HP notebook, everything works.
The problem is on my MacBook Pro: the loading wheel keeps turning and turning. Had a two hour chat with one of Adobe employees / experts, could not find the problem either.
Have no clue what to do ....
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Adobe Support could fix it for me. Had something to do with Microsoft Visual C++ and Windows Credentials. I dont know any step they did (deleted some Microsoft Visual C++ Programs and deleted the authentifications for adobe under windows credentials). Since i didnt use Adobe before on this computer i dont know if this will work if you already had data stored. Might be best to open a support ticket with adobe.
Thanks & Best Regards
Tim