Highlighted

Creative Cloud Freezes At 21.5%

New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

Ever since the new Mac OS update I've been having issues with my Adobe Apps. Photoshop refused to open and now when I'm trying to install Creative Cloud in order to manage all my apps, it freezes consistently at 21.5%, I've left it for hours. No internet issues, it's been able to install previously, years ago, and I haven't added any firewalls for it to get stuck on.

 

Screen Shot 2019-10-16 at 5.12.55 PM.png

 

What can I do?

After searching the board, I used the tool below. Basically unistall everything, empty trash, hard restart, and then re-launch the installer. Worked for me to get the download to install within 3-5 minutes. Good luck.

Try using this tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Views

8.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud Freezes At 21.5%

New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

Ever since the new Mac OS update I've been having issues with my Adobe Apps. Photoshop refused to open and now when I'm trying to install Creative Cloud in order to manage all my apps, it freezes consistently at 21.5%, I've left it for hours. No internet issues, it's been able to install previously, years ago, and I haven't added any firewalls for it to get stuck on.

 

Screen Shot 2019-10-16 at 5.12.55 PM.png

 

What can I do?

After searching the board, I used the tool below. Basically unistall everything, empty trash, hard restart, and then re-launch the installer. Worked for me to get the download to install within 3-5 minutes. Good luck.

Try using this tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Views

8.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 16, 2019 0
New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

I have same issue. it make me crazy. anyone know the answer???

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 16, 2019 1
New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

having the same issue. Running MacOS 10.15 and the CC installer stops at 21.5%

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 16, 2019 1
New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

After searching the board, I used the tool below. Basically unistall everything, empty trash, hard restart, and then re-launch the installer. Worked for me to get the download to install within 3-5 minutes. Good luck.

Try using this tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 16, 2019 5
New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

Wow it's really work!!!!!! thx bro!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 16, 2019 0
New Here ,
Oct 17, 2019

Copy link to clipboard

Copied

this worked ! thank you so much

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 17, 2019 0
New Here ,
Nov 02, 2019

Copy link to clipboard

Copied

Thank you soooo much! You are genius!!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 02, 2019 0
New Here ,
Nov 28, 2019

Copy link to clipboard

Copied

You're my savior!!! Thank you so much!!

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 28, 2019 0
New Here ,
Dec 19, 2019

Copy link to clipboard

Copied

Thank you, thank you so much. it,s really work>>>>>>>>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 19, 2019 0
New Here ,
Jan 20, 2020

Copy link to clipboard

Copied

its not working for me because everytime i try to uninstall it it says i need to upgrade it...did i miss a step or something??Screen Shot 2020-01-20 at 11.54.59 AM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 20, 2020 0
Adobe Community Professional ,
Jan 31, 2020

Copy link to clipboard

Copied

What operating system?

What versions of CC ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 31, 2020 0
New Here ,
Feb 02, 2020

Copy link to clipboard

Copied

I have MacOS Catalina 10.15.3

I am trying to get the Photoshop CC latest version as I just paid for it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 02, 2020 0
New Here ,
Feb 02, 2020

Copy link to clipboard

Copied

Well! I got it to work! TY! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 02, 2020 0
New Here ,
Feb 19, 2020

Copy link to clipboard

Copied

I cannot uninstall either -- I get the same message. 

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 19, 2020 0
Kcrose2 LATEST
New Here ,
Aug 18, 2020

Copy link to clipboard

Copied

Did you ever figure this out? I've ran all the diagnostics and cleaning tool, still can't get it going

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 18, 2020 0
New Here ,
Jan 31, 2020

Copy link to clipboard

Copied

Same issue here!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 31, 2020 0
New Here ,
Feb 05, 2020

Copy link to clipboard

Copied

I stuck on 21 % and then after trying another link on 5 %

CC cleaner tool doesnt work forme because there is only 1 file in adobe creative cloud folder and its pim.db. So if there is no uninstall file what do i do? T_T

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 05, 2020 0
Adobe Employee ,
Feb 19, 2020

Copy link to clipboard

Copied

K8K8K8K8, what happens when you download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 19, 2020 0
New Here ,
Feb 19, 2020

Copy link to clipboard

Copied

I am unable to uninstall the previous versions of Creative Cloud, Photoshop
or Lightroom, which is what you are supposed to do PRIOR to running the
cleaner tool. Can I run the cleaner tool without uninstalling the old
versions?

--
_____________________
Kim Cartier ~ Portrait Artist
<Removed by Moderator>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 19, 2020 0
Adobe Employee ,
Feb 19, 2020

Copy link to clipboard

Copied

Yes, Kim, we updated the CC Cleaner Tool, to include the ability to uninstall Adobe applications for macOS.  Please see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html for more information.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 19, 2020 0
New Here ,
Feb 19, 2020

Copy link to clipboard

Copied

Awesome! This worked great. Thanks for helping!

--
_____________________
Kim Cartier ~ Portrait Artist
www.KimCartierPortraits.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 19, 2020 0