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brittanys32124109
Participant
October 16, 2019
Answered

Creative Cloud Freezes At 21.5%

  • October 16, 2019
  • 7 replies
  • 10878 views

Ever since the new Mac OS update I've been having issues with my Adobe Apps. Photoshop refused to open and now when I'm trying to install Creative Cloud in order to manage all my apps, it freezes consistently at 21.5%, I've left it for hours. No internet issues, it's been able to install previously, years ago, and I haven't added any firewalls for it to get stuck on.

 

 

What can I do?

    This topic has been closed for replies.
    Correct answer boogie

    After searching the board, I used the tool below. Basically unistall everything, empty trash, hard restart, and then re-launch the installer. Worked for me to get the download to install within 3-5 minutes. Good luck.

    Try using this tool

    https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    7 replies

    Sebastian Buczek
    Sebastian Buczek
    Participant
    April 26, 2020

    There is one more Fast solution to this problem in OS, Stop all processings in Adobe  go to System preferences/ Network / Advanced/ Proxies And uncheck the SOCKS Proxy . Restart the system and start instalation again. 

    kristieb74645172
    kristieb74645172
    Participant
    February 21, 2020

    Yes wow this works MANY MANY THANKS, I just wish I saw your post 12 hrs ago! 

    K
    Kat999a
    Participant
    February 5, 2020

    I stuck on 21 % and then after trying another link on 5 %

    CC cleaner tool doesnt work forme because there is only 1 file in adobe creative cloud folder and its pim.db. So if there is no uninstall file what do i do? T_T

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 19, 2020

    K8K8K8K8, what happens when you download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?

    kimcartier
    kimcartier
    Participant
    February 19, 2020

    I am unable to uninstall the previous versions of Creative Cloud, Photoshop
    or Lightroom, which is what you are supposed to do PRIOR to running the
    cleaner tool. Can I run the cleaner tool without uninstalling the old
    versions?

    --
    _____________________
    Kim Cartier ~ Portrait Artist
    <Removed by Moderator>

    S
    SMackie978
    Participant
    January 31, 2020

    Same issue here!

    B
    boogieCorrect answer
    Participant
    October 17, 2019

    After searching the board, I used the tool below. Basically unistall everything, empty trash, hard restart, and then re-launch the installer. Worked for me to get the download to install within 3-5 minutes. Good luck.

    Try using this tool

    https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      katievb
      katievb
      Participant
      January 20, 2020

      its not working for me because everytime i try to uninstall it it says i need to upgrade it...did i miss a step or something??

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 31, 2020

      What operating system?

      What versions of CC ?

      B
      boogie
      Participant
      October 17, 2019

      having the same issue. Running MacOS 10.15 and the CC installer stops at 21.5%

        기
        기훈서42339513
        Participant
        October 17, 2019

        I have same issue. it make me crazy. anyone know the answer???

          K
          kissa5C47
          Participant
          July 8, 2021

          If doing a complete unistall doesnt work. Make an administrator account then do a complete uninstal/reinstall. You will most likely have to disable your firewalls. Make sure no adobe program is running. Allow all permissions for every adobe account that attempts to run during install. Making the administrator account on your computer is the key though. 

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