Creative cloud won't sign in?

[Aya2019]

adobe creative cloud won't sign me in i tried uninstalling it and installing it again ,and i tried changing my password , but it did not work?

i need to download adobe software but i can’t because the creative cloud is not signing in?

please help?

(i use mac 10.9)

[Romsinha-9KMEUt]

Hi aayooyaa,

What is the error message you are getting?

Regards,

Romit Sinha

[pegasuswaterbender]

Hello, Romsinha,

I have seen having similar problems, (expect I'm a Windows 7),

and I get no error message, other than "You've been signed out, please login to continue"

[Romsinha-9KMEUt]

Are you on a managed network. Do you have any security software installed on your machine.

Regards,

Romit Sinha

[kitten7734]

im having the same problem. I can't sign in to Creative Cloud, and I have Norton Antivirus. Please help. I need to use Creative Cloud for homework.

[patricklouismariano]

we have the same problem

[Sheena Kaul]

Hi Patrick,

Please refer to the help document below:

Error: You are no longer signed in to Creative Cloud applications

You may also refer to the threads below:

"You've been signed out" error every time I try to sign into Creative Cloud desktop application.

Re: Creative Cloud desktop app STILL signing out automatically

You've been signed out

Regards,

Sheena

[soren_helsted]

I got same problem - any resolution or workaround - anybody. We pay for this service so we would like to use it. And we have deadlines...

Windows 8.1 and it used to work.

[mrgirzmet]

ı have also same problem ı cant login

[Rubick]

I also have this problem ( windows 7 ).

[sam_am]

Try below step once.

Hold windows key on your keyboard and Press R key.

In Run window, type inetcpl.cpl and click on Ok

Click on Connections > LAN settings.

Check if any of the boxes are checked other than automatically detected settings.

If yes, Uncheck it and check Automatically detected settings.

Click on Ok and keep the Internet Properties window as open.

Try signing in to Creative Cloud desktop

[SilentWulv]

This worked thank you!

[Axeman72]

Thank you!!!!

[ellainthesun]

Thank you sam.am! Finally I was able to log in!

[sam_am]

In MAC

Click Gear icon on the top Right corner and Quit Creative Cloud App

Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type  exactly ~/Library and click on Go

Then open Application Support > Adobe > OOBE  folders,

Delete opm.db.

Launch Creative Cloud App and try signing in

[Shay-PRS]

This totally worked for me! After a hour and a bit of cursing and swearing we have a solution! Thanks so much for this!

[sam_am]

You are most welcome

[whiteraven83]

Thank you that was the most annoying struggle for days to get it to work you got it Thanks so very much.

[niyatip35690995]

its not working for me. all I get is a blank creative cloud window with nothing on it. So frustrating.

[sam_am · Accepted solution]

Try uninstalling  Creative Cloud using Uninstaller and reinstall it.

Download the uninstaller from below link

Uninstall the Adobe Creative Cloud desktop application

[bridwebdesigns]

Sam.Am - thank you so much for that help, works perfectly!

[sam_am]

Good to hear that 

[RumpleForeskin]

I delete the file but when open the creative desktop again I find the file appear again? is their a way to keep it permanently deleted? I have a windows 7  

[sam_am]

RumpleForeskin

Opm.db is a necessary file for Creative Cloud App and it will get re created while launching  Creative Cloud App.

[sam_am]

Firthof5th

There will be two Library folders in your MAC.

You need to open user Library ( ~/Library )

Click on Finder and then hold Command + Shift + G keys on your keypad

Then  type exactly ~/Library (  not /Library ) Click on Go.