Download & Install

Hi everyone,I'm experiencing an issue with character rendering in Adobe Illustrator (latest version on Windows 11).When copying stylized Unicode text generated from web platforms like <irrelevant link removed-kglad> and pasting it directly into a standard text box, some characters display as empty boxes (tofu glyphs) or drop entirely, even when using common OpenType fonts like Montserrat or Arial.Here is what I've tried so far:- Resetting the Type tool preferences.- Checking 'Enable Missing Glyph Protection' in Preferences > Type.- Changing font fallback settings.Is there a specific setting in Illustrator or Typekit to force proper UTF-8 character encoding for custom glyphs pasted from external web sources? Any insights or recommended workflows would be greatly appreciated!

Deactivated cs5 on my old computer, and trying to activate on the new one - Photoshop says that activation limit is reached (In my account I see photoshop license, but nothing in the “activated devices”.

I use Sol sans as the main sans serif font fot my compny. In the middle of a project today it started to say that it was defective. I removed it and reinstalled it to no avail. Help! 

My domain is origocreative.co.uk.The DNS has been verified with multiple public DNS checkers.Only the required Adobe Portfolio A records exist.There are no conflicting A, CNAME, AAAA or TXT records.Adobe Portfolio immediately reports "Looks like you have an extra IP address set up", but public DNS confirms only the Portfolio IPs are present.Could you please check whether my domain is stuck in your validation cache or whether there is a backend issue with Portfolio domain validation?

As stated above whenever I try to install creative cloud, it shows me a blank white screen. I have changed language settings I have adjusted internet settings I just want to be able to install this so I can get to work on my classes next week

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

Hello everyone,I hope someone can help me.I own an original Adobe CS6 Master Collection.CS6 had been running perfectly on my iMac 27" (Late 2013) for many years. Recently, I completely erased my Mac and performed a clean installation of macOS High Sierra 10.13.6. After that, I reinstalled CS6 from the original DVD.During the installation, I was asked to enter my serial number. After entering the serial number and clicking "Next", the following message immediately appeared:"Please connect to the Internet and try again."It also says:"The computer appears to be offline. An Internet connection is required. Please connect to the Internet and try again."When I start Photoshop afterwards, the "Validate Serial Number" window appears.If I click "Validate", the exact same message appears again.Additional information:macOS High Sierra 10.13.6 iMac 27" (Late 2013) My Internet connection is working. CS6 had been running on this exact Mac for many years before I reinstalled macOS. Unfortunately, bef

I’m experiencing major compatibility issues with Adobe Bridge on a new Microsoft Surface (Snapdragon processor, ~$1500). Bridge either fails to launch or behaves unpredictably.I’ve used Bridge since version 1, and I pay over $700 annually for my Creative Cloud subscription. Beyond Bridge, several other CC applications still lack proper Windows ARM support, which significantly disrupts my workflow.Can Adobe confirm whether full ARM compatibility across the Creative Cloud suite is planned, and provide a timeline? This affects professional users who rely on Adobe tools daily.

Hi everyone,I am hoping someone from Adobe can assist me with an activation issue.I purchased a genuine perpetual licence for Adobe Acrobat Pro 2017 several years ago and installed it on my old laptop. Unfortunately, the laptop crashed a few weeks ago and had to be formatted, so I was unable to deactivate the licence before it became unusable. The Other issue is it does not appear on my profile so perhaps not linked to my email address.I have now purchased a new laptop and installed Acrobat Pro 2017 using my original installation files. However, when I enter my valid serial number, I receive a message stating that the licence is already activated on another computer and must first be deactivated.Since I no longer have access to the old laptop, I cannot deactivate the licence myself.I have tried every available support channel, but because Acrobat Pro 2017 is no longer supported, I have been unable to find anyone who can assist. I also tried emailing Adobe, but the email was returned.Co

I purchased (with original order #, confirmation email and serial numbers) Photoshop Elements 12 and Premiere Elements 12 back in 2013.  I do not know which account was used to register the serial numbers, but I cannot see them activated on my current adobe account.  When I try to register on my account, I see the message the “serial number is in use”.  How can I de-register from an old Adobe account and re-register to my new account?

Hello, my old computer experienced a hardware failure and I cannot deactivate Photoshop CS6 and Illustrator CS6. I need to install it on my new machine, but I am getting an activation limit error. Since I do not have an active Creative Cloud subscription, the automated chat bot blocks me from reaching a human agent. Could an Adobe Employee please look into this and help me reset my activation count?

Hi everyone,I am having an issue with my perpetual license for Adobe Acrobat Pro 2020. I am getting an "activation limit reached / too many active PCs" error message.When I try to open the version on my old computer to deactivate it, the software requires me to sign in first, but it will not let me complete the sign-in or deactivation process due to the activation lock.I have already contacted Adobe Customer Support directly, but they told me they could not help me because Acrobat 2020 has reached its End of Life. However, I legally own this perpetual lifetime license and simply need the activation counter reset so I can use the software I paid for on my machine.Could a community manager or Adobe staff member please look into my account and manually reset the activation count for my license?Thank you for your help.

Yesterday, my beta version was updated to 27.10 m 3610, and since then, every time I launch Creative Cloud, I get a message saying I need to update it, and then error 190 occurs.I've tried it on two different PCs, and the error is the same. I've also uninstalled and reinstalled Creative Cloud, but the error persists.My system is a fully updated Windows 10, and I'm enrolled in the ESU. Aside from that, all my other subscribed applications launch correctly, including Creative Cloud.Edición    Windows 10 ProVersión    22H2Instalado el    ‎18/‎10/‎2024Compilación del sistema operativo    19045.7548 ...

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

Hello. I’ve used Adobe Products since the beginning. Adobe customer service is horrible. In 2025 I allowed Adobe Techs to come on my computer to fix the issue of creative cloud crashing my computer. The log files clearly said creative cloud was the issue. They never solved the problem, what they did was destroy my computer. In July 2025 my computer completed  crashed with no way back and I had to purchase a new one. Adobe admitted to causing the issue and ALL they gave me was 1 month of service for free. I currently pay $69.99.Now we have a new issue. Creative Clould shows all apps are up to date and they are not. I’ve explained to the techs I will not talk on the phone and I will not allow the techs on my computer again. My case is in limbo and they refuse to respond. Soon the apps wont work because of Apple’s new chip system. Apps must be “universal” The only way to do that is for the upgrades to work.I’m posting the case number here: ADB-45838295-M4H6Adobe Complaint Hotline: 1-800-3

I need another method to reinstall my photoshop account. 

The problem of his 190ERR issue is bigger than you all think! By my side I lost all fonts for commercial job now! No Bibliotheks, No Files, nothing!Also Lightroom stop responding, because whole is based on Adobe profile and Adobe Cloud! As I expect, in next few days also other apps like Photoshop will lost synchronization with profile and ill stop immediately. Am I sure? P.S. Do not talk, please, about removing tools, deleting folders, scripts etc. bla bla bla. I was trying all of this with Adobe Help last days and all failed. The update stop any time when try to connect to Adobe servers, in 43% and sometimes 72% of installation. On the fresh, cleaned, restarted etc. state of app and system.   

How to solve "error":"invalid_credentials" issue? It occurs whenever i open creative cloud and open lightroom!What can i do? I had already reinstall creative cloud but nothing change! 

Every time I try to install the Creative Cloud desktop app, I get Error 205 and the installation stops. My internet connection is stable, and I’ve temporarily disabled my antivirus.Has anyone else experienced this?

I bought a new labtop. So I have to download premiere pro again. But when I click the premiere pro app, it is not open. I already subscribed the premiere, and paid the price. But it doesn’t work. when I try it on chrome, the same happens.What should I do now? Please resolve it.  

Hello everyone I am requesting a question because I don’t know how to cancel the subscription for this year that was renewed so if someone from adobe can see my message, my subscription was automatically renewed on July 22, 2026. I am requesting an immediate cancellation and a refund for the renewal that was charged yesterday, within the applicable withdrawal/refund period. 

Can not get photoshop to open or download from my plan.

I upgraded my Mac, I have a perpetual adobe acrobat 2020 license. I am getting a message that my serial number is already in use on another computer and I have reached the maximum allowed. I must deactivate another computer in x amount of days. This is the only computer that I have the software on.