Participant

Answered

Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers

Forum|Forum|12 years ago
September 18, 2013
26 replies
36872 views

How do I downgrade from the Creative Cloud complete plan to theannual to Creative Cloud plan for Photoshop customers

Creative Cloud

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Correct answer Beverley Gray

Hi Bobs150886

I checked your account and you have a qualifying version of Photoshop registered. I can therefore cancel your existing complete Creative Cloud membership and you can sign up for the Photoshop Photography program.

Let me know how you wish to proceed.

Kind regards

Bev

arshans90431332

Participant

Hi, can you please also cancel my account, I would only like to use Illustrator and the iPad apps. Thanks

Kanikas

Legend

Request you to kindly visit the link shared below,select community and post.

https://forums.adobe.com/welcome

Kanikas

Legend

LOCKING THE THREAD

I

ilenscreatives71193262

Participant

Hi,

I too love the downgrade as well, just want Photoshop and light room.

Beverley Gray

Inspiring

Hi ilenscreatives

As your subscription is from our Digital River managed Adobe Store, please contact support for cancellation assistance and then you can sign up for the new plan - see Managing your Membership FAQ: How do I cancel my Creative Cloud, Acrobat, or Document Cloud PDF membership?

Thanks

Bev

bclee337

Inspiring

I would also like to switch from Creative Cloud to Photography and avoid the cancellation fee -- the only place I can find people doing that successfully is through the staff here on the forum. I used to use Illustrator more, but I've changed jobs and haven't used it in a long time and can't justify the cost anymore. I really only use Photoshop and Lightroom. I'd like to get this sorted out before switching over my stand alone Lightroom to the CC Lightroom. Can one of the staff members help me? Thanks. -- Brian

bclee337

Inspiring

I guess that's a no. As a early adopter of Creative Cloud I'm starting to feel like I fell for something.

Update: I contacted Customer Service (online chat) for this, and other than the absurdly long wait they were able to painlessly switch my plan. It seems that while we don't have the option on the web page, they do -- it appears they no longer have to cancel your CC plan, cancel the cancellation fee, and start the new plan, they can just switch plans. The only drawback was the length of time it took. I'd type something, wait a while, eventually leave the room to do something, come back and it would say "agent is typing," wait a while, leave and do something else, come back and it still said "agent is typing," sit down, and a message would eventually appear. Repeat. I think our short and fairly simple interaction took at least 30 minutes.

A

Another_Epic_Fail

Participating Frequently

This is an old thread... but I thought readers would be interested in how it went for me trying to Downgrade my plan.

The complete transcript is here: http://starcircleacademy.com/2015/07/adobe-customer-dis-service/

Here are just some snippets. See the link for a full transcript. Notice the extreme time wasting that goes on! In my request I stated that I "I was disappointed there is no option to downgrade to the Photography Plan. Please change my plan from the Suite to the Photography Plan"... that was at about 11:56 AM.

12:02:11 PM Ankan: Hello! Welcome to Adobe Customer Service.

12:02:21 PM Ankan: Hi Steven .

12:03:03 PM ME: Do I need to retype my request?

12:03:40 PM ME: Hello?

12:03:45 PM Ankan: No.

12:03:48 PM ME: Are you there?

12:03:53 PM Ankan: Yes.

12:03:59 PM Ankan: I am sorry for the delay.

12:04:13 PM Ankan: I have received your request.

12:05:12 PM ME: Can I assume that you’re switching my plan now?

12:05:51 PM Ankan: I see that you have Creative Cloud membership (one-year) registered with your account.

12:07:33 PM Ankan: I am sorry, we don’t have option to downgrade the current plan to Photoshop.

...
12:17:33 PM ME: This is another reminder to me of the unpleasant experiences I’ve had with Adobe. So I will just cancel my plan.

12:25:47 PM Ankan: Steven, if you are willing to continue the membership ...

12:27:09 PM ME: I am willing to cancel my account with no penalty. My second choice is to dispute the charge with my card carrier. Your choice.

...

12:30:55 PM Ankan: Steven , please allow me a minute . let me check what best can be done regarding the issue.

...

12:47:44 PM Ankan: I have successfully cancelled the subscription for the Creative Cloud membership (one-year) .

briane79049645

Participant

I am trying to downgrade from CC cloud to the One-app plan (Photoshop with TypeKit - $19.99).

It is so frustrating dealing with Adobe on such routine subscription issues. This sort of issue takes one or two simple clicks with EVERY major SaaS company, but no, not Adobe, they insist of infuriating their customers by making us jump through a thousand hoops for everything. I can only assume it's because people get frustrated and cannot complete their downgrade or cancelation so they give up and keep paying Adobe money. This is bad business in 2015 and Adobe is destined to learn a hard lesson like Microsoft has.

It's ironic that a company that caters largely to designers (whose job it is to be empathetic to their users) has such poor processes in place when it comes to customer service and making the customer happy. That's why Adobe is on the tip of NOBOBY'S tongue anymore. Just another dinosaur.

I've just about had it with Adobe. With other outstanding apps like Sketch, I am one hair away from just leaving the Adobe ecosystem entirely, and a large reason is this BS customer support.

Beverley Gray

Inspiring

Hi briane79049645

Sorry for the frustration caused.

If you wish to change from Creative Cloud complete to a single app membership you would need to contact support to cancel your existing plan then sign up for the new plan - Cancel your membership or subscription | Creative Cloud

I notice you have changed your plan to Creative Cloud complete prepaid. If you did not intend to do this and want to cancel, please let us know.

Kind regards

Bev

yewkwang

Participant

I would like to have my CC plan downgrade to Photoshop/LR plan, may I know if I will be charged for the cancellation of the CC plan?

M

mike_hessey

Participant

Following my retirement, I really neither need nor can afford the complete plan, so I'd like to transfer to the Photoshop and LR version instead - I hope you can help me too.

Mike Hessey

Beverley Gray

Inspiring

Hi Mike

You Creative Cloud complete membership has been cancelled. You can continue to use this until February 28th and then sign up for the Photography plan.

Kind regards

Bev

M

mike_hessey

Participant

Thanks Bev.

Mike

C

coldclimb

Participant

I see a lot of people getting help here, and I'm looking to do the same thing. Can I get my CC plan cancelled and sign up for the Photoshop/LR plan?

J

Jaspreet7306288

Participating Frequently

Hi,

Your Creative Cloud membership (one-year) has been cancelled, please continue to use this account till your next billing date i.e. March 6th, 2015 and then subscribe to the new Photoshop/LR plan on/before March 6th, 2015.

Regards

Jaspreet

C

coldclimb

Participant

Thank you very much!

peterholloway

Participating Frequently

Hi,

I am currently on the CC complete plan, but have had a change of circumstances with work and would like to downgrade to the Lightroom/Photoshop plan, is this possible?

Thanks,

Peter

Beverley Gray

Inspiring

Hi Peter

We'd need to cancel your existing plan and then you could sign up for the CC Photography plan.

Please let me know if you wish to proceed with this - you'd still have access to complete CC until 21 Feb and could then start the new plan.

Kind regards

Bev

peterholloway

Participating Frequently

Hi Bev,

Thanks for the fast reply, yes, please, cancel my CC plan. I presume I just sign up for the photography plan using my existing Adobe ID?

Kind Regards,

Peter

L

Luke30L

Participant

Hi,

I would also like to downgrade my CC to photoshop & lightroom pack... I wanted to use some other apps but they crash too often. Please help me to downgrade my full plan. Regards.

Beverley Gray

Inspiring

Hi Luke30L

I have cancelled your current plan so you can sign up for the Photography Plan.

Kind regards

Bev

F

fmmedident

Participant

Can I downgrade from Photoshop CC to Photoshop CS6 or CS5? And how, if is possible.

Thanks.

Beverley Gray

Inspiring

Hi fmmedident

You can download CS6 as part of your Creative Cloud membership - for details please see: Creative Cloud Help | Install, update, or uninstall apps

Thanks

Bev

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