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Error 1001 when updating under macOS 10.11.6

Explorer ,
Apr 29, 2018

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Hallo everybody

A message tells me that the automatic upgrade of desktop Creative Cloud (4.5.0.331) failed (it stopped when it was only 2%).

Error code: 1001

Could it be that my OS X is too old? (10.9.5)

Thanks a lot!

Pablita

Ivor, thank you for the update.

For everyone currently affected by Error 1001, while installing the Creative Cloud desktop app, on macOS 10.11.6, please see "Failed to install" error received when installing Adobe Creative Cloud desktop app for an updated version of the Creative Cloud desktop app that will address this error.

Please update this discussion if you have any questions or face additional errors when applying the update.

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Error 1001 when updating under macOS 10.11.6

Explorer ,
Apr 29, 2018

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Hallo everybody

A message tells me that the automatic upgrade of desktop Creative Cloud (4.5.0.331) failed (it stopped when it was only 2%).

Error code: 1001

Could it be that my OS X is too old? (10.9.5)

Thanks a lot!

Pablita

Ivor, thank you for the update.

For everyone currently affected by Error 1001, while installing the Creative Cloud desktop app, on macOS 10.11.6, please see "Failed to install" error received when installing Adobe Creative Cloud desktop app for an updated version of the Creative Cloud desktop app that will address this error.

Please update this discussion if you have any questions or face additional errors when applying the update.

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Apr 29, 2018 1
138 Replies 138
Most Valuable Participant ,
Apr 29, 2018

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Minimum System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

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Apr 29, 2018 1
Explorer ,
Apr 29, 2018

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Thank you John

I saw that page and that's the reason why I thought that the old version could be the problem.

I decided to ask here because on that page they don't specify the version of Creative Cloud desktop app. Well, I suppose they refere to the latest one, because until yesterday I didn't have problems.

The problem is only with the desktop app.

Everything's ok with other apps I use (InDesign, Photoshop, Illustrator) because I use version 2015.

Sorry if my question was naif, I'm not very experienced in installing, upgrading an so on...

Thank you very much!

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Apr 29, 2018 1
Explorer ,
Apr 29, 2018

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HAving the same sort of problem: upgrade failed at 2% with a 1001 error. Redownloaded the upgrade and it failed again. Followed the troubleshooting guide which said to uninstall the CC app. I did and then tried reinstall. That failed also. I get a quick flash of a logo box after I type in my system password (too fast to read) and then it never installs although the com.adobe process stays in the process list.

Tried killing the process, going back to the troubleshooting steps, downloading the uninstaller again and running it. Now it runs but says it completed with errors. Redownloaded the CC app installer and it still fails in the same way.

I'm running 10.11.6 on a 21 inch mid-2007 iMac with 4 GB of main memory. Worked fine before last nights "update" to CC.

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Apr 29, 2018 5
Explorer ,
Apr 29, 2018

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Thanks for your contribution

I see you're running 10.11.6, so your problem cannot be that it is too old, since the page of "help adobe" says that minimum system required is 10.11

I'm running 10.9.5 on a 24 inch 2007 iMac, 4 GB main memory.

I hope you'll find a solution... Maybe someone here can help

My technician friend is coming in ten days

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Apr 29, 2018 0
New Here ,
Apr 29, 2018

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I am having the same problem. I have talked to three support representatives. 2 days later no matter what they did I still get the same error. I have uninstalled and reinstalled CC and used the Cleaner Tool and uninstalled Application Manager and reinstalled it. Nothing has helped.

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Apr 29, 2018 2
Community Beginner ,
Apr 30, 2018

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I have same issue all started with latest update

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Apr 30, 2018 1
Participant ,
May 01, 2018

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Similarly to AugustFalcon: "upgrade failed at 2% with a 1001 error. Re-downloaded the upgrade and it failed again. Followed the troubleshooting guide which said to uninstall the CC app…" I discovered the failure yesterday, April 30th. Today, I started up from an external drive with a clone of the startup, and a repeat of the problem happened.

Ivor

iMad 24-inch 2007 maxed out at 4 gb of ram.

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May 01, 2018 0
Adobe Employee ,
May 01, 2018

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For those who are still encountering Error 1001 in addition to the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app then I would also recommend rebooting the computer.

Error 1001 occurs because the installer is facing a permission failure.  Rebooting the computer should resolve the error. If not then please complete solution three in "Failed to install" error received when installing Adobe Creative Cloud desktop app which discusses installing in a freshly created local administrator account.  The new account should have the correct permission to then install the Adobe Creative Cloud desktop application update.

For additional information regarding Error 1001 see Troubleshoot Creative Cloud apps installation and uninstallation errors .

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May 01, 2018 1
Participant ,
May 01, 2018

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Thank you, Jeff, for your help. I'll have to go to the 3rd option re: setting up another account to install Creative Cloud desktop app. The previous steps didn't work for me.

2007 iMac 24" with 4 gb of ram. El Capitan 10.11.x (i.e., the last El Capitan update).

Ivor

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May 01, 2018 0
Explorer ,
May 01, 2018

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Thank you Jeff.


I also tried to create a new admin account, although I already had set up a full OSX installation from the scratch. Nothing change, nothing work, install the new version of Creative Cloud Desktop fail (flash window before disappearing, and the old one need to update and fail at 2%.

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May 01, 2018 0
Explorer ,
May 01, 2018

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Hi Ivor.

Does your computer allow El Capitan OS natively or do you use a kind of Pike R Alpha version for your iMac beyond capabilities?

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May 01, 2018 0
Participant ,
May 01, 2018

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Just the native version of El Capitan.

Sent from my iPhone

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May 01, 2018 1
Explorer ,
May 01, 2018

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Thanks Ivor.

Does your OS includes security update 2018-002 El capitan? Or less?

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May 01, 2018 0
Community Beginner ,
May 02, 2018

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HI Jeff, I have tried every single option that there is on the site, and none of them work, ended up wiping hard drive and reinstalling from time machine, have all the apps working except for the desktop app, which will still not update.

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May 02, 2018 2
Adobe Employee ,
May 02, 2018

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Ok, thank you all for the updates.  I am sorry that you continue to encounter Error 1001 when updating the Adobe Creative Cloud desktop application.  Please bookmark Download Creative Cloud desktop app as it will be updated soon with a new version of the Adobe Creative Cloud desktop application.

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May 02, 2018 2
Adobe Employee ,
May 02, 2018

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Ianstewart1960, when you went through the process of wiping the hard drive did you only restore the documents and settings on the computer or did you also transfer the applications?

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May 02, 2018 1
Community Beginner ,
May 02, 2018

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Hi Jeff, I transferred the applications too, as once you have uninstalled them you can't get them back through the desktop app.

Hopefully the update that is coming later in the week will resolve the issue, even though I have the applications such as indesign photoshop etc working, if there are any updates to them I will not be able to update them until the desktop app is sorted out.

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May 02, 2018 1
Participant ,
May 02, 2018

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I'm not sure. I think that the last update a week ago was for Safari on the 2007 iMac. The security update for another iMac using High Sierra was done.

Ivor

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May 02, 2018 0
Adobe Employee ,
May 02, 2018

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Ok, thanks for the update, Ianstewart1960.  In general, I recommend only moving documents and settings if you are restoring from a backup.  Restoring any installed applications can cause the same errors to occur once those applications are restored. 

Out of curiosity do you also face errors when installing applications through the Adobe Creative Cloud desktop application?  You seemed concerned that you would be unable to reinstall through the process discussed in Learn how to download your Adobe Creative Cloud apps .

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May 02, 2018 1
Participant ,
May 02, 2018

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Similar to Ian, since I was required to remove the applications (e.g., Photoshop, Illustrator, etc.) before uninstalling the Creative Cloud app, I can't download those desktop apps until I re-install Creative Cloud. Presently, I'm going to try the suggestion to use a secondary user with administration capability. As soon as I try that suggestion I'll report it here.

Ivor

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May 02, 2018 0
Community Beginner ,
May 02, 2018

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Hi Jeff, it was the only option of getting the apps to work as the update to CCdesktop crashes at 2%

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May 02, 2018 0
Participant ,
May 02, 2018

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I tried installing Creative Cloud using a different user account with administration capability, and it didn't work for me. The installer progress window disappears after showing 1 percent of the installation. I'll have to wait for an upgrade to Creative Cloud.

Ivor

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May 02, 2018 0
New Here ,
May 02, 2018

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Adobe CC desktop app for Mac has just been updated to 4.4.1.298

Edit: for whatever reason, the desktop app won’t upgrade again. Yesterday the app was working due to the update, now there’s the same problem.

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May 02, 2018 0
Explorer ,
May 03, 2018

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They Updated to 4.5.0.331, 4.4.1.298 is no longer available...

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May 03, 2018 0
New Here ,
May 11, 2018

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Im having exactly the same issue as yourself. Incredibly frustrating! Ive tried absolutely everything Adobe has said, even updated to java 8 as some threads suggest. I even tried wiping my hard drive last night and tried again and still it fails. I am a busy designer and this is a nightmare for me! I have a 24" mid 2007 iMac running 10.11.6 everything was fine a few days ago. Running the same on my macbook and all fine! Not sure what else to do.

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May 11, 2018 0
Community Beginner ,
May 11, 2018

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did you go to link above?  ie  "Failed to install" error received when installing Adobe Creative Cloud desktop app this is latest build with issue fixed.  follow solution 1 on page, download and install new build

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May 11, 2018 1
Community Beginner ,
Apr 29, 2018

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Having the same problem too, worked fine until the update. Just wondering if it is just certain models that are affected as mine is a 24 inch 2007 at home as are some others in the post. Just updated my iMac (27-inch, Late 2012) at work and that worked fine.

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Apr 29, 2018 1
Explorer ,
Apr 30, 2018

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I'm beginning to think that this might be Apple's problem and have something to do with the age of the computer and its operating system both because of the number of folks with mid-2007 or earlier iMacs who are having this problem as well as some additional update problems I'm having with other software. Tried to update my RawTherapee App and it to failed in a similar way. By similar way I mean the update appears to be trying to write either to a protected part of memory or beyond the end of memory. Perhaps the problem lies in the software they are using to deliver and instal the updates. Dunno, just WAGs on my part. Very frustrating!

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Apr 30, 2018 1
New Here ,
Apr 29, 2018

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I am having exactly the same issue, receiving the 1001 error code at 2% install. I am running Mac OSX 10.11.6 on iMac 24-inch Mid 2007.

Followed the guidance re uninstall, cleaner etc to no avail.  Wonder if the issue is with the update itself?  Not knowing when and if this will fix this problem, I'll try to get a chat with support (no luck with that today - they seem to be VERY busy!).

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Apr 29, 2018 6
New Here ,
Apr 29, 2018

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I'm not having exactly the same problem, but I'm having a problem. Today when I clicked on Adobe Cloud to open my installed Lightroom application, none of my installed programs were listed. When I tried to "install" them again, I got an error message. Finally, my computer said there was an Adobe Cloud update needed. I did that and it seemed to work. However, I still don't have my applications and I cannot download or install the. I'm DOA.

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Apr 29, 2018 1