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FYI: Can't find older versions in CC Desktop App?

Adobe Community Professional ,
Dec 16, 2017

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There seems to be some confusion because I've seen this question asked in several forums lately.  Here's the solution.

  1. Open your Creative Cloud Desktop App. 
  2. Hit the 3 vertical dots icon beside your profile picture.
  3. Select Preferences
  4. Go to the Creative Cloud tab.
  5. Scroll down and put a check mark by Show Older Apps.
  6. Close out Preferences (top left arrow).
  7. Go to Apps > All Apps.
  8. Hit the Install drop down button & select Other Versions.
  9. Select  your desired version and click Install.

Hope that helps.

Nancy

Nancy O'Shea, ACP
Alt-Web.com
Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

i didn't know that 'show older apps' tick box was there.  i looked at mine and it's unticked, but i still see the options for installing previous versions:

Screenshot - 12_17_2017 , 6_16_16 AM.png

Screenshot - 12_17_2017 , 6_17_46 AM.png

so i don't see that tick box having any effect.

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FYI: Can't find older versions in CC Desktop App?

Adobe Community Professional ,
Dec 16, 2017

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There seems to be some confusion because I've seen this question asked in several forums lately.  Here's the solution.

  1. Open your Creative Cloud Desktop App. 
  2. Hit the 3 vertical dots icon beside your profile picture.
  3. Select Preferences
  4. Go to the Creative Cloud tab.
  5. Scroll down and put a check mark by Show Older Apps.
  6. Close out Preferences (top left arrow).
  7. Go to Apps > All Apps.
  8. Hit the Install drop down button & select Other Versions.
  9. Select  your desired version and click Install.

Hope that helps.

Nancy

Nancy O'Shea, ACP
Alt-Web.com
Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

i didn't know that 'show older apps' tick box was there.  i looked at mine and it's unticked, but i still see the options for installing previous versions:

Screenshot - 12_17_2017 , 6_16_16 AM.png

Screenshot - 12_17_2017 , 6_17_46 AM.png

so i don't see that tick box having any effect.

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Creative Cloud

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13.3K

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Dec 16, 2017 0
Adobe Community Professional ,
Dec 17, 2017

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i didn't know that 'show older apps' tick box was there.  i looked at mine and it's unticked, but i still see the options for installing previous versions:

Screenshot - 12_17_2017 , 6_16_16 AM.png

Screenshot - 12_17_2017 , 6_17_46 AM.png

so i don't see that tick box having any effect.

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Dec 17, 2017 0
Adobe Community Professional ,
Dec 17, 2017

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Try looking for Fireworks without it ticked.

Nancy O'Shea, ACP
Alt-Web.com

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Dec 17, 2017 0
Adobe Community Professional ,
Dec 17, 2017

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got it.

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Dec 17, 2017 0
Adobe Community Professional ,
Dec 17, 2017

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Other than revealing Fireworks, what other effect does checking that box have?

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Dec 17, 2017 0
Adobe Community Professional ,
Dec 17, 2017

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It reveals a whole bunch of other apps I couldn't see before.  Try it.

Nancy O'Shea, ACP
Alt-Web.com

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Dec 17, 2017 0
Explorer ,
Apr 03, 2018

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Check box not available for me. What is happening? Somehow, my Encore install got removed (I didn't do it) and now I can't find access to previous versions, like CS6, and it doesn't even let me list them. What the crap?

Other versions IS NOT available in the dropdown next to each app either.

Here is the Apps view. There is no "Find New Apps" section.

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Apr 03, 2018 0
New Here ,
May 21, 2018

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hi,

I've the same problem. Did you find a solution?

Regards,

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May 21, 2018 0
Adobe Community Professional ,
May 21, 2018

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if you have a trial, older versions are not available.

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May 21, 2018 1
Explorer ,
May 23, 2018

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We have full CC versions since the day they were launched. I have come to find out our issue (and others) is we migrated over to serialized licensing. We are now handled like red-headed stepchildren when it comes to updates, fonts, etc.  Our IT dept. must constantly create special serialized package versions for every update, every product and any older versions as well. PITA. Fonts have been stripped out of the deal to a level of complete uselessness; 20 only and those from a very small select group that never changes. With serialized licensed CC you get a dumbed down Creative Cloud Desktop App as well. Fun times!

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May 23, 2018 0
Adobe Community Professional ,
May 23, 2018

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(in the future, you should post in the cc team/enterprise forum for your team/enterprise issues.)

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May 23, 2018 0
Explorer ,
May 23, 2018

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At the time all I knew was my Encore had disappeared... which is still a mystery. But I've managed to get it back now.

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May 23, 2018 0
Explorer ,
Aug 07, 2018

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I still can't find it, how did you get it back?

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Aug 07, 2018 0
Adobe Community Professional ,
Aug 07, 2018

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Tell me more about "it". What are you looking for?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 07, 2018 0
Explorer ,
Aug 07, 2018

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sorry, I meant adobe encore. I can see lots of other old apps. If they don't have another DVD authoring software why did they make it so hard to find?

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Aug 07, 2018 0
Adobe Community Professional ,
Aug 07, 2018

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I don't see it neither!

However it is still referenced on the Adobe web site: How to download and install Adobe Encore CS6

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 07, 2018 0
Adobe Community Professional ,
Aug 07, 2018

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download premier pro cs6.  it comes with encore cs6.

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Aug 07, 2018 1
Adobe Community Professional ,
Aug 08, 2018

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That's correct! I tried it out. It installs Pr CS6+Encore CS 6.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 08, 2018 1
New Here ,
Aug 01, 2018

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Thank you!

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Aug 01, 2018 0
Jakebone LATEST
New Here ,
Feb 24, 2020

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Okay that is so ridiculous. Just wasted so much of my time thinking there wasnt an older version. Why [abuse removed by moderator] wouldnt it be on already? 

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Feb 24, 2020 0