Install Lightroom 4.4 - where to download the install/ update

New Here ,
Jan 02, 2019 Jan 02, 2019

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Hi,

i have Lightroom 4 and want to use it on my Mac.

When i install Lightroom, i don't have the actual version on my Mac, so Lightroom tells me, that i should download the current version, which would be 4.4

Problem with the version is, that sometimes Lightroom crashes and so i want to fix this...

So I asked Lightroom to search for updates and the result is: there is a newer version, which is 4.4

When i clicked it, i got on the adobe homepage. There should be the option, to download the install (i m not sure if you should be abled to download the update or the install for the current version).

Now there is the real problem.

For Lightroom 4  is a download for windows possible, but under the option Mac OS X, is just the possibility "contact support", and while follow all the instructions i landed here.

So I ask here kindly for help, where i could get those file or if there is another option to solve the problem.

Thank you!

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correct answers 1 Correct Answer

Adobe Employee , Jan 02, 2019 Jan 02, 2019
Nikolaus0123, if you wish to reinstall Lightroom 4 for Mac, then please contact our support team directly at Contact Customer Care  as discussed in Download Photoshop Lightroom .  The retail installation files that were originally released were pulled due to an issue with the security certificate.  You can speak directly with our support team to choose the best way to reinstall Lightroom on your Mac computer.

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Most Valuable Participant ,
Jan 02, 2019 Jan 02, 2019

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This may help... kglad links in reply #1 here https://forums.adobe.com/thread/2571370 to download program installers

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Adobe Employee ,
Jan 02, 2019 Jan 02, 2019

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Nikolaus0123, if you wish to reinstall Lightroom 4 for Mac, then please contact our support team directly at Contact Customer Care  as discussed in Download Photoshop Lightroom .  The retail installation files that were originally released were pulled due to an issue with the security certificate.  You can speak directly with our support team to choose the best way to reinstall Lightroom on your Mac computer.

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New Here ,
Jul 20, 2019 Jul 20, 2019

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I have the same issue.  I contacted customer support and they directed me here!  It would be great to get a straightforward response.

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Most Valuable Participant ,
Jul 20, 2019 Jul 20, 2019

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Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

IMPORTANT NOTE:

The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

Start by reading reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

-OR... Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

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New Here ,
Jul 20, 2019 Jul 20, 2019

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John, thanks for your thoughts.  Unfortunately none of them have yet let to a solution.  I am however waiting on customer support to respond to my latest inquiry.  Wish me luck!

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New Here ,
Nov 10, 2019 Nov 10, 2019

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Hi Scott ! I'm looking for the 4.4 version as well. Have you found it yet ?

Thanks,

Marie

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New Here ,
Mar 06, 2021 Mar 06, 2021

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thanks a lot for the chat bot suggestion. In less than 5 mins the agent gave me a link to download the latest version of the software based on my serial number.

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