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J
jbursky
Participating Frequently
November 4, 2012
Answered

Renew your subscription keeps popping up even though Adobe received my last payment on November 1?

  • November 4, 2012
  • 17 replies
  • 37107 views

I started up Photoshop CS6 today and immediately received a popup window from Adobe entitled "Renew your subscription".  I have Creative Cloud 6 purchased at the end of August and my last payment was received by Adobe on November 1.  I went to the Subscription Manager and Adobe automatically downloaded the update for Adobe Application Manager.  I tried to start Photoshop again and received the popup window again.  My account is uptodate and it indicates that the applications I have on my desktop are correct.  I need to get back to work pronto.  HELP!

    This topic has been closed for replies.
    Correct answer emptystacks

    For anyone having this issue, this help article worked for me: "Renew your subscription" message when you launch an Adobe Creative Cloud application

    17 replies

    M
    MATT DANIELSON
    Participant
    April 26, 2021

    No kidding,  When we pay a subscription fee, we expect that the service works.  This constant message demanding verification is beyond an annoyance.  If this continues, I will be actively seeking alternatives, including Open-Source apps.

    sienijoonas
    sienijoonas
    Participant
    June 15, 2017

    Same problem here. When I try to start Photoshop, I get a popup telling me to renew my subscription. After clicking Next, I get a pop-up confirming my subscription. Then I get the first pop-up again. The problem started a couple of days ago.

    I am currently abroad looking for work, and my time is very limited. I rely on Adobe Products. I had the Adobe support try to fix the problem for 1.5 hours with no avail.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    June 20, 2017

    Hi Sienijoonas,

    It looks like your issue might be related to a former account which still needs to be closed in our system. I'm working getting this done which should resolve your issue.

    Thanks,

    - Dave

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    June 26, 2017

    Hi Sienijoonas,

    Issue should now be resolved, please reply back if you are still having difficulties.

    Best,

    - Dave

    J
    janabanana78
    Participant
    June 4, 2017

    Jun 2017, and the issue still exist. I have tried everything all of you suggested in this post but noting works for me, I had adobe tech remotely check my mac and was not able to resolve it, told me that I will be contacted by more experienced technicians, 4 days later, still nothing. My clients and I are going furious.... ADOBE - any HELP PLEASE?

    C
    craig---1972
    Participating Frequently
    June 4, 2017

    This works with some CC glitches: Try opening the problem App via the Creative Cloud App (instead of from your locally installed App or Alias). In the CC app, click "Open" next to the app you are having problems with.

    J
    janabanana78
    Participant
    June 4, 2017

    Thanks Craig for suggestion, unfortunately I tried it all, nothing works. And its not some, but any and all of my adobe apps just won't open, it loops around and around saying I need to renew, then validate license, than say it's ok start opening app, and go back to asking to renew..... forever, never-ending loop.

    D
    daring_Ray15C2
    Participant
    March 9, 2017

    Now it's already 2017 and the issue exists.

    Request to Adobe, please help us, we pay many to have access to your apps.

    BR

    Kasjan

    S
    sarahg70361806
    Participant
    August 8, 2016

    I am having this problem as well. I bought the Creative Suite 3 years ago, I tried to open Photoshop and I got the pop up that said I needed to renew. Every other application works (Bridge, Illustrator) but Photoshop seems to be the problem. I have chatted with someone about this before and they gave me a link to reinstall the Suite but it is still happening. I need Photoshop to do my work, please help me with this.

    B
    brad161285
    Participant
    April 1, 2016

    ITS 2016 AND I AM EXPERIENCING THIS ISSUE! HELP PLSE I NEED TO WORK! SO FUSTRATING

      E
      emptystacksCorrect answer
      Participant
      April 14, 2016

      For anyone having this issue, this help article worked for me: "Renew your subscription" message when you launch an Adobe Creative Cloud application

      B
      bastropian
      Participant
      April 19, 2016

      My issue is similar. Only I'm not renewing my CC, but I already own CS6. I just want to use the software I already own, but can't because Adobe Application Manager keeps prompting me to renew my subscription. I am not renewing it today, but I do need to use the software that I own, today. I am dead in the water and need help soon. Thank you, anyone?

      K
      kelvina15839669
      Participant
      March 6, 2015

      Did anyone found a solution to this problem?  My subscription expired and now I can't use the applications I had installed in my computer.  And, customer no service is useless since I am "a free account"...

        C
        calving18409929
        Participant
        January 31, 2016

        i have had the same problem i have acrobat Pro and it keeps telling me I own for Acrobat DC which I dont have or want

        C
        calving18409929
        Participant
        January 31, 2016

        I mean owe  I keep getting popup that I owe for Acrobat DC which i dont have or want I have Acrobat Pro

        H
        henrikh73910546
        Participant
        February 10, 2015

        Log out and log in again will fix the problem.

        Cheers!

        R
        robN
        Participant
        January 27, 2015

        check your hosts file...

        tons of people with this same issue...

        if your host file is blocking adobe servers you the app cant verify its payment status.

        google for (reset host files)

        and remove any mention to adobe servers in it.

        peace

        B
        barbarat59386155
        Participant
        January 25, 2015

        I am having the same problem with Lightroom. I am being told that my develop is disabled until I renew my membership, but I have paid for the next 11 months!!

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