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edwhow1
edwhow1
Participant
January 26, 2016
해결됨

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  • January 26, 2016
  • 2 답변들
  • 2314 조회

I have just added an admin and license access to a user who already had a login on that e-mail address. He gets this error when trying to access the area I have granted him.

Not specific to OS but it's Windows.

What to do?

이 주제는 답변이 닫혔습니다.
최고의 답변: Chad Baker

Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

2 답변

Chad Baker
Adobe Employee
Chad Baker답변
Adobe Employee
January 29, 2016

Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

alisterblack
alisterblack
Inspiring
January 26, 2016

Is this with reference to the Enterprise Dashboard?

If so I would advise opening a support case via the support tab of the dashboard, as we would need to check your dashboard.

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