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access through university enterprise

New Here ,
Jun 17, 2020 Jun 17, 2020

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I have the Creative Cloud app downloaded on my computer and I've already used it several times because I often update PS, Ai, Id. I have the access through my university (Politecnico di Milano) enterprise, but today it's not working: when I try to Access and I put in my email and password, then the Creative Cloud redirects me to my Uni enterprise (as always) but then ERROR 500 pops up and I can't enter in the app to download Ae

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correct answers 1 Correct answer

Adobe Employee , Jun 17, 2020 Jun 17, 2020

Hello Alessandra,

It seems that it is an IDP internal issue. I would recommend checking with the internal IT team if there is any issues with single sign-on. 

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Adobe Employee ,
Jun 17, 2020 Jun 17, 2020

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Hello Alessandra,

It seems that it is an IDP internal issue. I would recommend checking with the internal IT team if there is any issues with single sign-on. 

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