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Account Unlock and Password Reset in Administrative Console

New Here ,
Oct 23, 2023 Oct 23, 2023

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Admins should have the ability to unlock accounts and reset passwords via the Administrative Console. It is a tedious process to have to go through Adobe Support for this, when it would just be a few clicks for an administrator. 

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New Here ,
Apr 04, 2024 Apr 04, 2024

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I support that! there used to be a button to send a "reset password mail" to any managed users.

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@jxe85121202 and @Michael30185131w0el 

 

I've moved this thread from Creative Cloud Discussions to Enterprise & Teams for you.

 

Jane

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@Michael30185131w0el I take it you don't have your account setup with SSO?

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New Here ,
Apr 05, 2024 Apr 05, 2024

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that is correct, we have not integrated any identity provider for Adobe CC, no SSO, no automatic population of any company accounts.

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New Here ,
Apr 05, 2024 Apr 05, 2024

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people are using separate credentials for the adobe enterprise ID

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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And the users are unable to click "Forgot Password" to reset it manually?

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