AcrobatUpd11009.msp patch cannot be installed

[fitzgerac]

Hello all,

Another month, another Adobe patching headache! So I have read the Enterprise Administration guide many times, and I have been deploying and patching Adobe Flash,Reader and Acrobat for years now. Usually it goes smoothly, but eventually I always run into an issue. This time my problem is this:

• Last month, I created a new Acrobat XI AIP from the bas 11.0 media. I patched this AIP to 11.0.07 (quarterly)
• I then installed Acrobat on many clients using the command line option 'PATCH=AcrobatSecUpd11008.msp' to "chain" the OOC patch into my install, without actually applying the OOC to my AIP.
• Today, when I try to apply the AcrobatUpd11009.msp to these same clients, I am getting the error in the log file:  "PATCH SEQUENCER: minor upgrade patch \\server\share\AcrobatUpd11009.msp is not applicable."
  • And error in GUI: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade".

Can someone out there tell me what I did wrong here? I believe I can uninstall 11.0.08 then run a full install of 11.0.09 from a new AIP, but that seems unnecessary.

Thanks in advance!

[EnterpriseHelp]

Hi Fitgerac,

Sorry you have had issues. On the bright side, the number of updates/patches in 10/11 have been reduced by 60%+ over 9.x and updates are cumulative and therefore easier. However, in this case that's your problem: returning to that scintillating read we call the Admin Guide we see "In AIP workflows, you cannot apply quarterly updates over . . . a security patch: e.g. 10.1 over 10.0.1|2|3." So 11.0.09 cannot be installed over 11.0.08.

A12 installs will see additional streamlining.

hth,

Ben

[fitzgerac]

Thanks Ben, but I'm pretty sure the Admin Guide is referring to applying patches to the AIP. In my case I am unable to apply the patch to client computers that were installed from the AIP.

[EnterpriseHelp]

If you deploy via AIP, then updates must use AIP and conform to the supported patch order.

hth,

Ben

[fitzgerac]

Thanks Ben, but can you clarify that statement a bit?

After installing from an 11.0.07 AIP with 11.0.08 chained to the install, how am I then supposed to patch the client workstation to 11.0.09? What does "updates must use AIP" mean?

Sorry, I must be missing something here...

Thanks for your help!

[fitzgerac · Accepted solution]

After much more research and testing, I have decided to abandon our AIP based method of deploying Reader and Acrobat. I will now use the 'bootstrapper' method, which uses setup.exe and setup.ini, and supports applying msp patches to any version (including OOC).

The bootstrapper method also supports some other nice features including relative paths to Transforms and Patch files (ideal for SCCM deployments).

[EnterpriseHelp]

Good decision. Most admins use that deployment method as the AIP method is subject to more constraints and is harder to troubleshoot.

I believe my original AIP assertions are correct, but some of the Admin Guide text seems fuzzy and I'm trying to get confirmation on some items. Even though you've switched to bootstrapper, I'll report back.

Ben

[js-ak]

Still no answer on this?    We have the same problem on all our computers.  Seem that after installing 11.08 update, something isn't updated because the 11.09 patch thinks it is still 11.07.   (yes, going to help/about shows version 11.08)

Here's what the patch spits out with the /lv switch:

=== Verbose logging started: 10/8/2014  15:52:15  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\windows\System32\msiexec.exe ===
MSI (c) (C8:D0) [15:52:15:285]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (C8:D0) [15:52:15:285]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (C8:94) [15:52:15:285]: Resetting cached policy values
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'Debug' is 0
MSI (c) (C8:94) [15:52:15:285]: ******* RunEngine:
           ******* Product: {AC76BA86-1033-FFFF-BA7E-000000000006}
           ******* Action:
           ******* CommandLine: **********
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (C8:94) [15:52:15:301]: Cloaking enabled.
MSI (c) (C8:94) [15:52:15:301]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C8:94) [15:52:15:301]: End dialog not enabled
MSI (c) (C8:94) [15:52:15:301]: Original package ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:301]: Package we're running from ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall Flags override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-1033-FFFF-BA7E-000000000006}'.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (C8:94) [15:52:15:332]: MSCOREE not loaded loading copy from system32
MSI (c) (C8:94) [15:52:15:332]: Opening existing patch 'C:\windows\Installer\4fefa807.msp'.
MSI (c) (C8:94) [15:52:15:332]: Original patch ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: Patch we're running from ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp' against software restriction policy
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp has a digital signature
MSI (c) (C8:94) [15:52:16:143]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches starts. Product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, Product version: 11.0.07, Upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}, Product language 1033
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} is applicable.
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is not applicable.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches returns success.
MSI (c) (C8:94) [15:52:16:143]: Final Patch Application Order:
MSI (c) (C8:94) [15:52:16:143]: {AC76BA86-A440-FFFF-A440-7A8C40011008} -
MSI (c) (C8:94) [15:52:16:143]: Other Patches:
MSI (c) (C8:94) [15:52:16:143]: Unknown\Absent: {AC76BA86-A440-FFFF-A440-7A8C40011009} - C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard - Update '{AC76BA86-A440-FFFF-A440-7A8C40011009}' could not be installed. Error code 1642. Additional information is available in the log file C:\Users\x.xxxxxxxxx\Desktop\v.

MSI (c) (C8:94) [15:52:16:143]: Windows Installer installed an update. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Update Name: {AC76BA86-A440-FFFF-A440-7A8C40011009}. Installation success or error status: 1642.

MSI (c) (C8:94) [15:52:16:143]: Note: 1: 1708
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard -- Installation failed.

MSI (c) (C8:94) [15:52:16:159]: Windows Installer installed the product. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Installation success or error status: 1642.

MSI (c) (C8:94) [15:52:16:159]: MainEngineThread is returning 1642
=== Verbose logging stopped: 10/8/2014  15:52:16 ===

[kashifMohd]

Admin Guide (“http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html)  says:

• Do not create the AIP directly on the root drive (e.g. C:). Use TARGETDIR on the command line or the AIP user interface to specify a different install location.
• If you previously deployed using an AIP, then you must apply the successive patches using an AIP.
• Know when you can reuse AIPs and when you have to create a new one. For example, Acrobat 10.x quarterlies are cumulative and cannot be installed on top of each other.
• 11.x products do not require uninstalling existing products that were installed via an AIP. Update the product as described at http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/gpo.html

The correct steps for AIP deployment are:

1. Always first create AIP for 11.0.0 and preserve it.
2. Apply 11.0.09 Q patch over AIP created above in (1).
3. Uninstall 11.0.08 AIP deployed earlier or follow 9   Group Policy-Active Directory — Enterprise Administration Guide
4. Reinstall 11.0.09 AIP created at step (2).
5. Repeat steps (2-4) when new patch is released (make sure to follow correct patch application Order).

[IDA-Stephanie]

We have the same issue. We have AIP installs and now we can't run .msp. We get the same error. I need to install 11.0.12. The only thing I can do is uninstall and create an AIP with the newest version and reinstall it, every time a new update comes out. I have had this issue since 11.0.9. Did you find a solution?

[fitzgerac]

Sorry, I didn't get notified that people were stil responding in this thread.

Yes, we did find a solution, which was to abandon the AIP method altogether and start using the "bootstrapper" method from the Admin Guide. See my comment above for more details.