AD Glitch Removed Access to Admin Console

[Chris25094359iock]

A couple months ago, we had a bug that affected all of our user accounts, essentially removing all permissions from everyone. We managed to restore most of our services but now nobody on the team can access the adobe admin console anymore, I get the message to contact your administrator (which I am). I would open a support ticket, but I don't have permissions to log into my enterprise account to contact support. The VAR we are working with is unable to contact any of our adobe reps so that we can get support. We are now hitting a point where I need to log into the console to manage users. 

Has anyone had this happen and knows how to fix it, or does anyone have a lead in how I can get in contact with enterprise support outside of the ticketing system?

[Bani Verma · Accepted solution]

Hi There, 

I'm sorry to hear that you are having trouble accessing the Adobe Admin console. Please check your inbox; I have shared details on how to contact support in such scenarios. 

Let us know when the issue is resolved or if you need help.

^BS