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Peter284097107huo
Participant
February 14, 2023
Answered

Adding a Tax Exempt certificate

  • February 14, 2023
  • 4 replies
  • 6123 views

Hello there,

 

I have just purchased an Adobe application, I have been charged tax yet I work at an American Institution (Columbia University) and have the tax exemption certificate. Can somebody please reach out to show me where I can submit this information or assist in any way. 

Thanks

Correct answer Peter284097107huo

Just to provide more information now that the topic has been resolved.

Despite being "Admin" I could not access any chat windows to get support via Customer Care and was caught in a quasi doom-loop of support/help/contact-us tab clicks, all returning to the same page.  - As suggested, I switched browser, from Google Chrome to Microsoft Edge and was able access a chat session. 

To answer my original question, unlike on the example help screens on the support/troubleshooting links, there was no box where I could insert the Tax ID. Resolving this via the Customer Care chat, a member of Adobe reached out and sent me an email for me to upload the information - which I did. Without using the chat session I would not have been able to resolve this matter. 

Thanks Experts. I hope this information helps fellow users.

4 replies

T
terry_5738
Participant
April 1, 2025

IS it even possible to contact Adobe to update our tax exempt form, seems impossible.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
April 2, 2025

Hi @terry_5738,

 

Thank you for reaching out. Based on our review, you have an active Teams subscription associated with the ID used to post this query.

I recommend opening a support case through the Admin Console for further assistance. You can follow the steps outlined in this guide: Support for Teams.

Please let us know if you have any further questions.

Regards,
^AN

T
terry_5738
Participant
April 3, 2025
None of that worked. Great customer service.
P
Peter284097107huoAuthorCorrect answer
Participant
February 15, 2023

Just to provide more information now that the topic has been resolved.

Despite being "Admin" I could not access any chat windows to get support via Customer Care and was caught in a quasi doom-loop of support/help/contact-us tab clicks, all returning to the same page.  - As suggested, I switched browser, from Google Chrome to Microsoft Edge and was able access a chat session. 

To answer my original question, unlike on the example help screens on the support/troubleshooting links, there was no box where I could insert the Tax ID. Resolving this via the Customer Care chat, a member of Adobe reached out and sent me an email for me to upload the information - which I did. Without using the chat session I would not have been able to resolve this matter. 

Thanks Experts. I hope this information helps fellow users.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 16, 2023

    thanks for the update.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 14, 2023

    Did you buy an individual plan or an Enterprise or Teams plan?

     

    Individual:

    Adobe customer care can be contacted by beginning a secure chat session at <Removed by Moderator>. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

     

    Enterprise & Teams: An administrator of your plan can contact Adobe support via the admin console: https://adminconsole.adobe.com/support

     

    ABAMBO | Hard- and Software Engineer | Photographer
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 14, 2023

    Hi @Peter284097107huo your Admin can reach out to Adobe directly using the Admin portal. You can click "Support" tab to start a chat with a representative who can assist you.

    This is a public user-to-user community so please do not share tax or personal information with anyone here.

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