Adding a Tax Exempt certificate

[Peter284097107huo]

Hello there,

I have just purchased an Adobe application, I have been charged tax yet I work at an American Institution (Columbia University) and have the tax exemption certificate. Can somebody please reach out to show me where I can submit this information or assist in any way. 

Thanks

[Kevin Stohlmeyer]

Hi @Peter284097107huo your Admin can reach out to Adobe directly using the Admin portal. You can click "Support" tab to start a chat with a representative who can assist you.

This is a public user-to-user community so please do not share tax or personal information with anyone here.

[Abambo · Accepted solution]

Did you buy an individual plan or an Enterprise or Teams plan?

Individual:

Adobe customer care can be contacted by beginning a secure chat session at <Removed by Moderator>. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Enterprise & Teams: An administrator of your plan can contact Adobe support via the admin console: https://adminconsole.adobe.com/support

[Peter284097107huo · Accepted solution]

Just to provide more information now that the topic has been resolved.

Despite being "Admin" I could not access any chat windows to get support via Customer Care and was caught in a quasi doom-loop of support/help/contact-us tab clicks, all returning to the same page.  - As suggested, I switched browser, from Google Chrome to Microsoft Edge and was able access a chat session. 

To answer my original question, unlike on the example help screens on the support/troubleshooting links, there was no box where I could insert the Tax ID. Resolving this via the Customer Care chat, a member of Adobe reached out and sent me an email for me to upload the information - which I did. Without using the chat session I would not have been able to resolve this matter. 

Thanks Experts. I hope this information helps fellow users.

[kglad]

thanks for the update.

[Abambo]

Thanks for updating us. It will indeed help other users.

Just to say, contacting Adobe customer care via the admin console follows the same recommendations as for individual users. So if the option fails you should change the browser or the device.

[terry_5738]

IS it even possible to contact Adobe to update our tax exempt form, seems impossible.

[Anshul_Nautiyal]

Hi @terry_5738,

Thank you for reaching out. Based on our review, you have an active Teams subscription associated with the ID used to post this query.

I recommend opening a support case through the Admin Console for further assistance. You can follow the steps outlined in this guide: Support for Teams.

Please let us know if you have any further questions.

Regards,
^AN

[terry_5738]

None of that worked. Great customer service.

[Kevin Stohlmeyer]

@terry_5738 are you the Admin for the account? If not, you'll need the admin to file a support ticket via the portal to contact Adobe for updating your billing details.

[Anshul_Nautiyal]

Hi @terry_5738,

Thank you for reaching out. Upon reviewing your case, we see that you have already submitted a support request regarding this issue. Our support team has provided you with the necessary steps to upload your tax details, along with the expected timeline for approval.

As the case remains open, we kindly request you to follow the instructions shared with you.

Please let us know if you require any further assistance.

Regards,
^AN