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Admin Console - migration to VIP Marketplace

New Here ,
Sep 06, 2023 Sep 06, 2023

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Hello,

 

We cannot access Admin console. Since last week we receive information that our company is being migrated to VIP Marketplace.

 

"Your account manager has made a change to your Adobe Value Incentive Plan (VIP) membership. Your products, services, users and VIP number have not changed. You can access Admin Console as soon as migration is complete. This may take up to 24 hours. Learn More"

 

However it has been a week and we still receive the same message.

 

Anyone experience the same issue?

 

Thanks

 

[Moderator moved the thread to the correct forum]

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Troubleshooting

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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Why can't you access the admin console? Because of that messages? Is that blocking, or are you not an admin of your installation?

 

I will move this to the Enterprise & Teams forum, to get qualified answers.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 06, 2023 Sep 06, 2023

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Thank you for moving it.

 

When I try to access any tab: Users, products etc it comes back to the page with the message.

I have full admin rights.

 

Adobe.png

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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@Anna27573335vknx 

 

we'll flag an adobe employee to check this.

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Did you get this sorted, if so, how long did it take? Been sat looking at the same screen for 9 days now and I haven't logged in for 2 weeks before that so who knows when it started.

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