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Admin Console: Remove aktive license

New Here ,
Jan 04, 2021 Jan 04, 2021

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Hi Forum,

 

I had to remove a active User from the Adobe Admin console. Now i want to remove the (not more used license) for Adobe Creative Cloud. How can i do that?

 

For now the admin console simply tells me that i have 0/1 assigned Adobe Creative Cloud Licenses.

 

Thanks for any advise.

 

Chris

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Admin console , How to , Licensing

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correct answers 1 Correct answer

Adobe Employee , Jan 04, 2021 Jan 04, 2021

Hi Chris, 

 

If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us. 

 

Hope this helps.

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi Chris, 

 

If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us. 

 

Hope this helps.

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New Here ,
Jan 12, 2022 Jan 12, 2022

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I'm in my renewal period and still cannot change anything. Been redirected 3 times and are waiting in the chat for 20 minutes just to do something I have been waiting months to do.

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