Adobe Acrobat (64-bit) -- Configuration failed with exit code [1603]

[Ramesh38269146qzdp]

Hi Team,

Facing issue with AcrobatReaderDC upgrade using  "AcroRdrDCx64Upd2400220857_MUI.msp" file 

Adobe Acrobat (64-bit) 24.002.20857 with exit code [1603].
please find the few log points below: 
Windows Installer installed an update. Product Name: Adobe Acrobat (64-bit). Product Version: 24.002.20857. Product Language: 1033. Manufacturer: Adobe. Update Name: Adobe Acrobat Reader (24.002.20857). Installation success or error status: 1603.

Adobe Acrobat (64-bit) -- Configuration failed.

Windows Installer reconfigured the product. Product Name: Adobe Acrobat (64-bit). Product Version: 24.002.20857. Product Language: 1033. Manufacturer: Adobe. Reconfiguration success or error status: 1603.

[Anshul_Nautiyal · Accepted solution]

Hi there,

Thank you for reaching out.

To help resolve the Adobe Acrobat Reader DC upgrade issue (Error 1603), please follow these recommended steps:

Close Conflicting Adobe Processes: Use Task Manager to terminate any active Adobe processes (e.g., Acrobat, Creative Cloud) that may interfere with the installation.

Run Installer as Administrator: Right-click the .msp update file and select Run as administrator to avoid potential permission issues.

Check Folder Permissions: Ensure that C:\Program Files\Adobe (for 64-bit) and C:\ProgramData\Adobe grant full control to the SYSTEM and Administrator accounts.

Clear Temporary Files: Press Win + R, type %temp%, and delete all files to remove any leftover installation files that could cause conflicts.

Resolve Installation Conflicts: Uninstall Adobe Reader fully and reinstall the latest version to address any lingering issues from prior installations.

For comprehensive troubleshooting steps, please refer to the following documentation. 

Please let us know if you require additional assistance. 

Regards,
^AN