Adobe Acrobat Free Trial Window

[youmna__9170]

A user is trying to use Adobe Reader (free) but it's force opening Adobe Acrobat on their PC, and prompting this "free trial" notice to pop up. they're just trying to view documents, but they're essentially unable to at this point.

P.S. They were licensed to Adobe Acrobat but we took that away since they don't need it. Now they installed the Reader vesion but the issue persist and they keep getting that Trial window. When they decline, it closes the app. Can you advise?

Thank you, 

[Anshul_Nautiyal · Accepted solution]

Hi @youmna__9170,

Thank you for reaching out. Upon reviewing your query, I see that your Adobe ID is associated with an active Teams subscription. The trial prompt issue faced by the user in your organization after unassigning their license is likely due to residual files or configurations from Acrobat. Below is a step-by-step solution to address the issue:

Uninstall All Adobe Acrobat Versions: Ensure that both Adobe Acrobat and Adobe Reader are uninstalled. Use the Adobe Cleaner Tool to remove any residual files.

Clear Cache and Registry (Windows OS): Delete Adobe-related cache files located in: C:\Users\[Username]\AppData\Local\Adobe ; C:\Users\[Username]\AppData\Roaming\Adobe

Reinstall Adobe Reader: Download and install the latest version of Adobe Acrobat Reader.

Set Default PDF Viewer:
Windows Default App Settings:
Go to Settings > Apps > Default Apps.
Locate the .pdf file type and ensure Adobe Reader is selected as the default app.
Default Program Settings:
Open the Control Panel and select Default Programs.
Set Adobe Reader as the default program for opening PDFs.

Verify Outlook Attachment Settings (if applicable):
In Outlook, navigate to:
File > Options > Trust Center > Trust Center Settings > Attachment Handling.
Ensure "Turn off Attachment Preview" is unchecked.
Ensure "Turn off Attachment Preview for RTF files" is also unchecked if PDF attachments are embedded in RTF files.

Reset File Associations:
Navigate to Settings > Apps > Default Apps > Choose default apps by file type.
Locate the .pdf file type and set Adobe Reader as the default.

Additionally, refer to this document for troubleshooting trial and license expiration errors: Resolve Trial and License Expired Errors.

Please let us know if the issue persists or if you require further assistance.

Regards,
^AN

[youmna__9170]

Thank you!