Adobe Creative Cloud and Apps Showing Trial or Expired License Despite Active Subscription

[defaultmf2nc30xr6a8]

Hi!

I was part of a Teams license by my company which has been terminated, but as the person responsible for this somehow overlooked that I need the license, we have decided to create a completely new Teams license for me. In the meantime I set up a 7-day-trial with my own PayPal account, but the same work email.

The new Teams license has been created last week by me so I am the admin and I have canceled the 7-day-trial successfully, but I still get the notification in InDesign etc. that I am still in the trial period and that it expires in two days. When I look into my account I see the Adobe for Teams license though that is assigned to me, so I don't get it why I still get the notification...

[kglad]

sign out and then back into your cc desktop app and select the correct (i assume business) profile.

[default41vphuiaev0r]

Is anyone else getting this notification on a fully up to date and paid account? 

Your Photoshop license has expired.
But you can still use this application for 4 more days.
For questions regarding your account or to renew your license, please contact your support staff.

You’re currently signed in with your email ID xxxxx@xxxx.com. You can also sign out and use an Adobe ID that already has a paid subscription.

[Wingkin]

Are you logged into the correct profile that has the license tied to it? 

There are potentially multiple identities/profiles under your email, so although you may start signing in correctly - the license may lie in a different profile. 

Please see: https://helpx.adobe.com/au/enterprise/kb/introducing-adobe-profiles.html

This is especially common in enterprise accounts. Less so for personal...

[default41vphuiaev0r]

Yea unfortunately I've tried logging out and logging in and still the same - with the admin account 😞

[kglad]

@default41vphuiaev0r 

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[kglad]

@default41vphuiaev0r 

please don't cross post. and see your duplicate.

[Abdullah2757594430m4]

I've already bought the panel and CCD still shows "Buy" instead of "Install"

[kglad]

by panel, do you mean the adobe cc desktop app?

if so, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[kglad]

oops, this has just been moved to a forum where a different solution is indicated: contact your plan administrator.

[mtabb]

I am the administrator for our Adobe licenses.  We have 4 Acrobat Pro licenses, one of which was assigned to my personal account.  (2 others have been assigned, one remains open).  The accounts are all good through July 2023. 

I recently retired an old workstation and put Acrobat Pro on my new replacement workstation.  I signed in under my personal account and password.  Acrobat Pro does not recognize me as an already licensed user, even though the admin consule identifies my name and email as a licensed user. Instead, to get access to Acrobat Pro features like editing a PDF, the software wants me to subscribe for yet another license.  I have terminated all Acrobat Pro sessions and made sure I removed Acrobat Pro from the workstation I retired. 

How can I get Acrobat Pro working on the new workstation without purchasing yet another license.

Michael Tabb

I have closed all sessions on all other prior

[Ashish_Harrison]

Hi @mtabb please perform the steps mentioned below to get this issue fixed.

1. Log out from the Creative Cloud app/Acrobat.

2. Close all Adobe tasks and processes from Task Manager (Win) & Activity Monitor (Mac).

3. DELETE ALL ADOBE CREDENTIALS FROM CREDENTIALS MANAGER (WIN) & KEYCHAIN ACCESS (MAC).

4. Locate Folder “SLCache” in C:/Program Files(x86)/Common Files/Adobe and delete its contents(Win)

5. Locate the same folder in System Library(/Library/Application Support/Adobe) and remove its contents(MAC)

6. Locate folder “SLStore” in C:/Program Data(Hidden Folder)/Adobe and remove its contents(Win)

7. Locate the same folder in System Library(/Library/Application Support/Adobe) and remove its contents(MAC)

8. Locate folder "OOBE" in User directory>App Data>Local>Adobe and clear its contents(Windows).

9. Locate the same folder in the User library by typing "~/Library" in finder\go to window >Application Support>Adobe>OOBE and clear its contents (MAC OS).

10. Launch the creative cloud/Acrobat app by right-clicking on it and clicking on "Run as Administrator"

11. Sign in with the Email address and password.

[Abambo]

Sign out, sign in again and choose your business account, not your personal profile. See here: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

[Anshul_Nautiyal · Accepted solution]

Hi Everyone,

Welcome to the Enterprise & Teams community.

Are you experiencing an issue where your purchased Adobe Creative Cloud apps appear as trial versions, or, for Teams & Enterprise users, you are seeing trial or license expired errors when trying to open Adobe applications?

How to Identify Your Plan:

1. Sign in to your Adobe Account.
2. Navigate to Plans > My Plans to check whether you have an Individual, Teams, or Enterprise plan.
3. If you have multiple Adobe plans under the same email address, refer to this guide: Adobe Profiles Explained.

Troubleshooting Steps Based on Your Plan

For Individual Plan Users:

• Follow this guide: Stop Creative Cloud from showing trial mode after purchase.
• If the issue persists, try this solution: Resolve Adobe license issues.
• If your Creative Cloud apps launch in trial mode on a non-English OS, refer to this guide: Trial mode issue on non-English OS.

For Teams or Enterprise Users:

1. Verify your profile:
   • Sign out from the Creative Cloud Desktop app and sign back in, selecting the profile where your license is assigned.
   • If you have multiple profiles, refer to this guide: Adobe Profiles Explained.
2. Follow this troubleshooting guide: Resolve trial and license expired errors (Follow Solutions 1–7).
3. If the issue persists, try this guide: Resolve Adobe license issues.

If the Issue Continues:

You may need to contact your IT Administrator.

• To find your IT admin, follow this guide: Find your Adobe administrator.
• If no administrator details are available in the notes section, contact:
  • Your internal IT help desk or technical support team
  • Your business owner or co-owner
  • Your organization's IT consultant
  • Your teacher or school administrator (for educational institutions)

For IT Administrators:

If users are still facing issues:

• Review this guide: Resolve trial and license expired errors (Final steps for admins).
• Ensure the correct license assignment in the Adobe Admin Console (verify the user’s email and assigned products).
• Check network configurations:
  • Allow access to required network endpoints: Adobe network endpoints.
  • Review proxy, firewall, and antivirus settings: Common network connectivity issues.

If the issue persists, contact Adobe Customer Care via Adobe Admin Console > Support or refer to this guide: Adobe Support and Expert Services.
Hope this helps. Let us know if you have any additional questions. 
Regards,

AN