adobe acrobat pro DC license issue

[sambasivarao5EE9]

Dear Team,

we are facing a license issue on adobe document cloud ;

One user id was created in the admin panel and assigned as a user. Still, the user profile shows buy or trial version use 7 days,

is there any change in licensing pattern, or please provide the correct solution to resolve the issue.

As the admin panel is showing 30 licenses, and we have assigned 5 users. I have dropped the voice message also on 09/09/2021.please provide the support on priority.

Can we create a user in the admin panel and assign it to access the application before using it as current access.

[Stellar_gift5C3A · Accepted solution]

Hi,

From the Admin console, have you assigned the License to the user's email address. The user will be able to activate the Subscription once he/she has received the Welcome email from Adobe.

Please refer to the following article for steps to Assign the license : https://helpx.adobe.com/enterprise/using/quick-license-assignment-for-teams.html#:~:text=If%20you%20.... 

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.