ADOBE blocked my access regardless of payment in April

[Sabah Vega student]

Hi guys, I was working in Premiere Pro as well as Photoshop when my accounts logged out of Creative Cloud EVERYWHERE at around 3:50 pm today. I tried logging for help requests and Adobe said that I did not have access. I logged out and back in again to see that my subscription was demoted to a trial version, and lost some of my CC files that I saved across Illusstrator, InDesign, PhotoShop, CC Fonts, et cetera. Has this happened to anyone else?

[Sabah Vega student]

Hi guys, I was working in Premiere Pro as well as Photoshop when my accounts logged out of Creative Cloud EVERYWHERE at around 3:50 pm today. I tried logging for help requests and Adobe said that I did not have access. I logged out and back in again to see that my subscription was demoted to a trial version, and lost some of my CC files that I saved across Illusstrator, InDesign, PhotoShop, CC Fonts, et cetera. Has this happened to anyone else?

[Ann Bens · Accepted solution]

Contact Support!

[Sabah Vega student]

Hi Ann Bens

I appreciate the response! It seems that once I try contacting support, it denies access saying that I need to contact the administrator and that I do not have Admin Console's consent. Please help!

[kglad]

agree with @Ann Bens 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Sabah Vega student]

Thanks so much, kglad

Althought helpful, the issue occurred today as I was altering a project for uni due tomorrow and this whole debacle ensued further the more I tried to gain access. I currently have the free trial downloaded just to try and solve the issue, but I do apreciate the effort from you and Ann Bens!

[kglad]

if you have a edu license, contact your school admin.

and your free trial gives you access to all the adobe program features while you're waiting.

[Sabah Vega student]

Hi kglad

I have tries contacting the admin console again yet was blocked access. Any solutions?

[kglad]

if you have a team/enterprise/school license, only the plan admin can access the admin console. 

do you have an individual plan or one of the above?

[Nancy OShea]

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

If this plan is supplied by your employer or school, please contact your organization's IT dept for assistance. 

[Sabah Vega student]

Hi Nancy,

This method unfortunately did not work. Thank you for suggesting. The automatic option to keep up to date is always on for me

[Test Screen Name]

You can't use the admin console. You have to find (by old fashioned methods) the IT admin in your university and contact them. They control your access and something has gone wrong. Adobe can't solve this for you, nor can we.