Adobe CC: This application cannot be installed on your current operating system

[Dennis5FE4]

I run a clean install of Windows 10 Pro. I just downloaded the Adobe CC Installer and launched it. The installer prompted that "This application cannot be installed on your current operation system." There is no error code to see and all I can do is press OK. The installer terminates.

Help is much appreciated.

[Just Shoot Me]

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar.
The Insert Photos icon is this one in the Tool Bar.

I hope this helps. Best of luck to you.

[Dennis5FE4]

 

[Jeffrey_A_Wright]

Dennis5FE4, system requirement errors are typically accurate.  Are there any pending updates available from Microsoft?  Do you have compatibility mode turned on?

For information on the system requirements see https://helpx.adobe.com/creative-cloud/system-requirements.html.

[Dennis5FE4]

I use Windows 10 Pro N x64 20H2 with the newest updates, my laptop is an Lenovo T440, Intel i5-4300U, 8GB RAM and - of course - an internet connection. So based on that I should be able to use the Creative Cloud and programs like Illustrator, Photoshop and InDesign just fine.

[Jeffrey_A_Wright]

Then you should not encounter any problems, Dennis.  Please see https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-10-7... for information on how to review the settings for Compatibility mode.

Please also make sure you are following the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the installation process.  I would also recommend you try a different web browser in case the current browser is somehow interfering with the system requirements detection process.

What type of Creative Cloud membership are you using, Dennis? There is no membership associated with the e-mail address you used to post to this public discussion forum.

[Dennis5FE4]

The Microsoft link doesn't help me and I already followed the instructions show on the Adobe page. I will try another browser. Does the Adobe installer use some Microsoft services or functions that could be corrupt?

Also I use Creative Cloud for Teams. My school gave me the license. I can send proof if needed.

[Jeffrey_A_Wright · Accepted solution]

Ah thanks, Dennis, that was the missing element. This entire forum and the suggestions offered are only applicable to individual Users.  You are likely wasting your time by attempting any of these suggestions.

Please contact your local Creative Cloud for Team administrator, if you need assistance.  If you are the named admin then see https://helpx.adobe.com/creative-cloud/faq/teams.html for information on how you can access the support offered with a Creative Cloud for Team membership.

I will move this public forum discussion to the Enterprise & Teams forum.  This is the only forum designed to answer questions about either type of membership.