Adobe Creative Cloud app 5.7.1.1 not showing Beta category

[KLLVideo]

I have a new computer and am attempting to update the system with all of my active Adobe applications (current release and beta). I am logged in on the same Adobe account as I have on my older system, I am able to download and install current releases, but only see beta . I am not seeing an option to download Beta software of Premiere or Media Encoder. I have installed the same Creative Cloud app version. Any suggestions?

Creative Cloud version 5.7.1.1 was repaired, uninstalled and installed 

[mohameda24324359 · Accepted solution]

Had a similar issue on Windows where the Beta category was not showing. Editing the ServiceConfig.xml file located in 
C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
solved the issue. Just wanted to add a comment for visibility.

[___Dom___]

Please note that editing this file requires either a reboot, or a restart of the background processes used by Creative Cloud Desktop. Press Command+Option+R (macOS) or Ctrl+Alt+R (Windows) to do this and re-read the file.

[TAREQ30208664wei2]

I had the same problem .. The solution is as follows. Open creative cloud and go to the help menu, then choose check for updates and restart the program, the menu will appear.

[kglad]

thanks for the solution to your issue, @TAREQ30208664wei2 

[Bhavik4750]

sorry, not working for me 😞

[kglad]

@Bhavik4750 

if you have a teams or enterprise subscription, contact your admin.

[MrSuaz]

Awesome. The .xml did the trick 🙂

[AnnoyingTourWindow]

It's an old thread, but I didn't find a new thread with this topic. The Adobe reps haven't really explained why:

- Some of us don't have Configs folders (it's not hidden, it doesn't exist there... why the inconsistency?)
- After adding a Configs folder and the XML file, why the problem still exists (I am unable to find the Photoshop beta app when I search for it on the Cloud app)
- Why switching from one computer to another should affect our Enterprise accounts (my laptop doesn't show beta apps but my desktop does, same Enterprise account)
- Why we cannot simply update the application from within the app (my laptop has an older Photoshop beta app which tells me it's five weeks old and I should update it, but doesn't point me to where and how I might accomplish this)
- Why correct answers only work for some of us

It's rather frustrating and like a startup-level experience, not something you expect from software that's been around this long.

[kglad]

@AnnoyingTourWindow 

with an enterprise or teams subscription, contact your admin.