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Adobe Creative Cloud subscription error on admin portal

New Here ,
May 06, 2022 May 06, 2022

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We recently purchased “Adobe Creative Cloud for Teams All Apps | 1 Year Subscription” from local vendor. After few weeks, we are seeing following error on adobe admin portal.

 

  • You have unpaid licenses that are overdue. You can no longer place a request for additional licenses. Current users may lose access if payment is not received. Place an order with your account manager at Dhedhi Enterprise today.

 

SYED243415562x5h_0-1651827846581.png

 

It is requested to kindly advise on the said issue.

 

[Moved to correct board by admin for correct help to be given]

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correct answers 1 Correct answer

Adobe Employee , May 18, 2022 May 18, 2022

Hi Syed,

 

Have you checked with your reseller? Your reseller can follow up with Adobe for issues such as this. Ensure with your reseller that whether your account is compliant. If the reseller is unable to assist you. Please contact Adobe Support.

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Community Expert ,
May 06, 2022 May 06, 2022

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Moving to the Enterprise & Teams forum

-Manan

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi Syed,

 

Have you checked with your reseller? Your reseller can follow up with Adobe for issues such as this. Ensure with your reseller that whether your account is compliant. If the reseller is unable to assist you. Please contact Adobe Support.

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