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Adobe Education not sending verification email

New Here ,
Jan 12, 2023 Jan 12, 2023

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I work for a school district and we have an account with Adobe.  One of our end users was added to our account, she started going thru setting up her accound and gets to the verification code and she never received an email.  She checks her spam, trash, promotions, etc. folders, she has checked her blocked list and has nothing blocked.  I even ran this by our Systems Administration team and they don't block anything from Adobe.  Her email address is correct, but the verification code email never gets to her.  How can we receive a verification code?

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correct answers 1 Correct answer

Adobe Employee , Jan 17, 2023 Jan 17, 2023

@Emily Garner Thank you. 

The details are shared with you. Please let me know if the issue persists.

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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Other users are getting the verification code?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 13, 2023 Jan 13, 2023

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Yes, other users are getting the verification code email.

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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@Emily Garner 

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Adobe Employee ,
Jan 15, 2023 Jan 15, 2023

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@Emily Garner Kindly share the email ID of the user through Personal Message so that we could check the account status.

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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@Emily Garner Thank you. 

The details are shared with you. Please let me know if the issue persists.

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