HI,
I've got Adobe for enterprice plan that includes Adobe Creative cloud for enterprice and unlimited Adobe stock dowloads from over 200 mln files incl videos, see screenshot below. Yet, all I can see when I search throught the videos are only the ones with the BUY button which i DONT want. What is going on? Also Adobe did not think it might be useful for the customers to include the filter that sort out the videos per license, really????
1 Pinned Reply
Hi @264438097bqd, please check if you have selected/chosen the correct profile; you can select the accurate profile from the top right corner.
If you believe you have selected the correct profile and are still getting issues, please create a support ticket from the admin console.
Thank you!
2
Replies
@264438097bqd a couple of things would affect this if you are on the correct account with Enterprise access - 1. If your Admin has blocked AI enabled stock items, they would show as "buy" instead of download. Also if the videos are considered "premium" stock assets and you do not have a "Pro Plus" plan - they would also show buy.
Both of these can be filtered in the search area to prevent this issue:
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