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swatto3965790
swatto3965790
Participant
January 7, 2020
Answered

Adobe Reader DC - Automatic Update, does it require admin rights?

  • January 7, 2020
  • 1 reply
  • 13154 views

Hello all and Happy new Year,

 

We have Adobe Reader DC installed across 4000+ machines in our estate, we would like to be able to turn on automatic updates for the product but during testing have found that it requires admin rights to do the install which none of our users have - are admin rights required?

 

Just need some clarification from Adobe staff on this.

This topic has been closed for replies.
Correct answer swatto3965790

swatto,

I can help if you provide proper Updater log file. Instructions can be found here-

https://community.adobe.com/t5/enterprise-teams/adobe-acrobat-reader-dc-not-updating/td-p/10832145

 

 


Thanks Leo - I have PM'd you the log file.

1 reply

L
LeoUpdaterX
Participating Frequently
January 8, 2020

Admin credentials are not required for automatic updates. You might see UAC with credentials request in manual check for updates workflow.

If you experience issues please collect and send me updater log file in the private message as detailed here-

https://community.adobe.com/t5/enterprise-teams/adobe-acrobat-reader-dc-not-updating/td-p/10832145

 

 

    swatto3965790
    swatto3965790Author
    Participant
    January 8, 2020

    Thanks for the response @LeoAdobeX.  Originally I created the Adobe Reader DC package with updates turned off using the customization wizard, in order to enable automatic updates again for clients I removed the following registry value:

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

    "bUpdater"=dword:00000000

     

    I then ran the scheduled task manually and got the notification in the system tray, when I clicked the notification in the system tray it prompted UAC and asked for credentials?

     

    Is this the behaviour I should expect or is there some other registry values I need to remove?

     

    L
    LeoUpdaterX
    Participating Frequently
    January 8, 2020

    swatto,

    I can help if you provide proper Updater log file. Instructions can be found here-

    https://community.adobe.com/t5/enterprise-teams/adobe-acrobat-reader-dc-not-updating/td-p/10832145

     

     

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