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Adobe RUM on Intune/Endpoint devices

New Here ,
Mar 07, 2024 Mar 07, 2024

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Hi all,

I've recently built and deployed a few CC applications (Photoshop and Illustrator) and I'm trying to figure out a way to keep them up to date.

The computers are all shared Autopilot managed machines and in use by students. The end users do not have admin priveleges and don't have access to the self-service option in CC (this is intended).

 

I'm curious on how other admins have solved the issue of keeping the apps up to date without the self-service option. So far I'm only able to run it by creating a task in task scheduler that runs as SYSTEM every 24h or when a user logs on and because the packages are still fresh, I cannot check it's behavior when there are updates available.

TOPICS
Admin console , Deploy and package apps , Education , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Sep 13, 2024 Sep 13, 2024

Hi there,

 

Thank you for reaching out. I’m sorry to hear you’re experiencing difficulties.

For issues related to updates, I recommend reviewing the following article for guidance: https://helpx.adobe.com/enterprise/using/update-overview.html

 

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

 

Best regards,
A.N.

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New Here ,
Sep 13, 2024 Sep 13, 2024

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I’m experiencing this same issue and haven’t found a way to solve it. Did you ever find a solution?

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Adobe Employee ,
Sep 13, 2024 Sep 13, 2024

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Hi there,

 

Thank you for reaching out. I’m sorry to hear you’re experiencing difficulties.

For issues related to updates, I recommend reviewing the following article for guidance: https://helpx.adobe.com/enterprise/using/update-overview.html

 

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

 

Best regards,
A.N.

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