Adobe Scam

[Orlan336965024hs9]

Hi Community,

Adobe is a scam company!

I bought Adobe on 30-OCT

And on 15-NOV, they cancelled my plan without any reason. When I contact they said my account is linked to fraudulent activity, but I didn't violate any policy. My friend has the same issue. And here is what they support

I chatted with my community and I know there are a lot customers has been cancelled due to only reason: fraudulent activity. How can a big company do that? They cancel plan anytime they want and don't refund anything for customers. How can a big company hold customers' money after cancel their plan?

[kglad]

is the fraudulent activity use of a suspect payment?

[Orlan336965024hs9]

No bro,  I used my credit card

[kglad]

did you ask what fraudulent activity was detected?

[Orlan336965024hs9]

They never say the specific reason, they just say fraudulent activity.

[kglad]

did they explicitly refuse to say what fraudulent activity was detected?

[Orlan336965024hs9]

No, as showed on the photo, they said I need to contact my bank, they can not take any action. I don't think a big company can support customer like that!

[kglad]

what's shown in your screenshot is that you did not ask.

[Orlan336965024hs9]

Are you kidding me bro? How can I show the full chat history by screenshot?

[kglad]

ok.

[Kevin Stohlmeyer]

@Orlan336965024hs9my guess is the subscription in some cases accounts were linked to piracy/shared licensing based on the users comments. Not saying this is the case but something to consider. One instance a person purchased a single license for their entire department and tried having multiple users log in.

In the other posts I've seen within a certain period of time the funds are returned to the original account. I would contact your bank to dispute and try again.

Unfortunately with any cancelled account due fraud, no one can comment on specifics. It's not only a privacy issue, but also if this was a valid case of fraud, Adobe would be tipping their tracking methods to potential pirates.

[Orlan336965024hs9]

I only logged in my PC and added my team to provide them subscription, and I can canfirm I didn't share this account to anyone.

[kglad]

you can contact your bank and request a refund.