Enterprise customers can now view their Adobe Support Plans!!

[Sonam Monga]

The Admin Console now shows the Adobe support plans and the applicable Adobe contacts, such as the Named Support Engineer and the Technical Account Manager for enterprise customers.

To view these contact details, navigate to Adobe Admin Console > Support tab.

We also have an enhanced support case creation workflow. Learn more about support options for enterprise users.

*For queries, feedback, and suggestions, please feel free to start a conversation.

*Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.

[mon87437224]

I'm now trying to order 2 licenses. I'm working on it for 2 days now. Support sucks and I don't know who is our contact persons at Adobe. 

I did what you say, but I don't see this email address. I only can chat with a stupid virtual idiot who don't understand what I say.

[Anshul_Nautiyal]

Hi there,

Upon review, the Adobe ID you used to post your query appears to be associated with a Teams subscription.

As you mentioned, you need to add additional licenses. Please refer to this article for detailed instructions on adding products and licenses to your plan:https://helpx.adobe.com/enterprise/using/add-products-and-licenses.html

If you require further assistance or need consultation regarding your licenses, please feel free to fill out this form for additional support: https://www.adobe.com/in/creativecloud/business/proedition/request-a-consultation.html

Let us know if there's anything else we can assist you with.

Thank you.

Regards,

A.N

[mon87437224]

Hallo Anshul,

I did what you say, but I don't have any options. I can onl;y chat with a Virtual Assistent that don't understand what I want.

MN

[Anshul_Nautiyal]

Hi there,

I recommend reaching out to your organization's system admin for your Teams Creative Cloud subscription. They should be able to help you with adding licenses.

Thank you.

Regards,

A.N

[mon87437224]

I am the system administrator..

[Anshul_Nautiyal]

Hi there,

Could you please share a screenshot of the Overview page of your Admin Console? This will help us better understand the current setup. Additionally, please ensure that you are logged into the correct organization where you are assigned as a system admin.

Thank you for your cooperation, and we look forward to resolving the issue with you.

Regards,

A.N

[mon87437224]

Hallo Anshul,

Hereby the screenshot. As you can see, I don't have the possiblity to pay. It say that I have to place an order with the account manager at Adobe Systems CVG. But WHO?

Thanks

Mo

[Anshul_Nautiyal]

Hi there,

I have sent you a personal message. Please take a moment to review it, and let us know if you experience any issues. 

Thank you.

Regards,

A.N

[mon87437224]

Hallo Anshul,

Thanks. How did you send the personal message? I didn't receive it.

Regards,

Mo

[Anshul_Nautiyal]

Hi there,

Please check the personal message tab on the right-hand side of the browser page. 

Thank you.

Regards,

A.N

[mon87437224]

Sorry to bother you. I have already sent an email twice to and have not received a response. What's the problem at Adobe? I just want to buy and pay for licenses. That's all.

Mo

[Edited by moderator: please refrain from sharing private details here, as this public forum is accessible to all.]

[Anshul_Nautiyal]

Hi there,

I’m sorry to hear about the issue you’re facing.

Let me reach out to the Account Manager for your contract, and I’ll get back to you as soon as I have more information.

Thank you for your patience.

Regards,
^AN

[Birgernaut]

2024 - this process is still a joke. It's disastrous that as a company I can't simply extend the license on my own. The contact persons change more often than my boxer shorts and every time the e-mail is invalid. Then it takes days for someone to get back to me. What a joke!

[Bani Verma]

Hi there,

I’m sorry to hear about your experience.

Please share your case ID with me in a personal message? I’ll make sure to escalate this for you.

Looking forward to your response.

^BS

[Ivan33289358q52z]

Hi, 

every year the same story.

I need to renew but the contact email of Adobe System CVG no longer exists.

What should I have to do to renew?  

[Anshul_Nautiyal]

Hi @Ivan33289358q52z,

Thank you for reaching out. I'm sorry to hear about your experience.

For assistance with your contract renewal, we recommend contacting your account manager or your reseller directly. I’ve also shared your account manager’s contact details with you via personal message, please check your inbox.

I hope this helps. If you need any further assistance, feel free to let us know.

Regards,
^AN