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Enterprise customers can now view their Adobe Support Plans!!

Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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iCharles_0-1708074341881.png

The Admin Console now shows the Adobe support plans and the applicable Adobe contacts, such as the Named Support Engineer and the Technical Account Manager for enterprise customers.

To view these contact details, navigate to Adobe Admin Console > Support tab.

 

 

asp.jpg

 

We also have an enhanced support case creation workflow. Learn more about support options for enterprise users.

 

*For queries, feedback, and suggestions, please feel free to start a conversation.
*Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.
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Admin console , Enterprise , What's New

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New Here ,
Mar 23, 2024 Mar 23, 2024

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New Here ,
Sep 30, 2024 Sep 30, 2024

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I'm now trying to order 2 licenses. I'm working on it for 2 days now. Support sucks and I don't know who is our contact persons at Adobe. 

I did what you say, but I don't see this email address. I only can chat with a stupid virtual idiot who don't understand what I say.

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Adobe Employee ,
Oct 01, 2024 Oct 01, 2024

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Hi there,

 

Upon review, the Adobe ID you used to post your query appears to be associated with a Teams subscription.

 

As you mentioned, you need to add additional licenses. Please refer to this article for detailed instructions on adding products and licenses to your plan:https://helpx.adobe.com/enterprise/using/add-products-and-licenses.html


If you require further assistance or need consultation regarding your licenses, please feel free to fill out this form for additional support: https://www.adobe.com/in/creativecloud/business/proedition/request-a-consultation.html

 

Let us know if there's anything else we can assist you with.

 

Thank you.

Regards,

A.N

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New Here ,
Oct 01, 2024 Oct 01, 2024

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Hallo Anshul,

 

I did what you say, but I don't have any options. I can onl;y chat with a Virtual Assistent that don't understand what I want.

 

MN

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Adobe Employee ,
Oct 01, 2024 Oct 01, 2024

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Hi there,

 

I recommend reaching out to your organization's system admin for your Teams Creative Cloud subscription. They should be able to help you with adding licenses.

 

Thank you.

Regards,

A.N

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New Here ,
Oct 01, 2024 Oct 01, 2024

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I am the system administrator..

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Adobe Employee ,
Oct 01, 2024 Oct 01, 2024

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Hi there,

 

Could you please share a screenshot of the Overview page of your Admin Console? This will help us better understand the current setup. Additionally, please ensure that you are logged into the correct organization where you are assigned as a system admin.

 

Thank you for your cooperation, and we look forward to resolving the issue with you.

 

Regards,

A.N

 

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New Here ,
Oct 01, 2024 Oct 01, 2024

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Hallo Anshul,

 

Hereby the screenshot. As you can see, I don't have the possiblity to pay. It say that I have to place an order with the account manager at Adobe Systems CVG. But WHO?

 

Thanks

Mo

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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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Hi there,

 

I have sent you a personal message. Please take a moment to review it, and let us know if you experience any issues. 

 

Thank you.

Regards,

A.N

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New Here ,
Oct 02, 2024 Oct 02, 2024

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Hallo Anshul,

 

Thanks. How did you send the personal message? I didn't receive it.

 

Regards,

Mo

 

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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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Hi there,

 

Please check the personal message tab on the right-hand side of the browser page. 

 

Thank you.

Regards,

A.N

 

 

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New Here ,
Oct 03, 2024 Oct 03, 2024

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Sorry to bother you. I have already sent an email twice to and have not received a response. What's the problem at Adobe? I just want to buy and pay for licenses. That's all.

 

Mo

 

[Edited by moderator: please refrain from sharing private details here, as this public forum is accessible to all.]

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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Hi there,

 

I’m sorry to hear about the issue you’re facing.

 

Let me reach out to the Account Manager for your contract, and I’ll get back to you as soon as I have more information.

 

Thank you for your patience.

 

 

Regards,
^AN

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New Here ,
Oct 10, 2024 Oct 10, 2024

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2024 - this process is still a joke. It's disastrous that as a company I can't simply extend the license on my own. The contact persons change more often than my boxer shorts and every time the e-mail is invalid. Then it takes days for someone to get back to me. What a joke!

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Adobe Employee ,
Oct 10, 2024 Oct 10, 2024

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LATEST

Hi there,

 

I’m sorry to hear about your experience.

Please share your case ID with me in a personal message? I’ll make sure to escalate this for you.

 

Looking forward to your response.

^BS

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