adobe took money out of my account and I cant access any of the apps...

[Christian5FEE]

Its then asking me to buy them individually to access them. Please help. 

[Christian5FEE]

I meant to say student or cloud that I first paid for. I dont get it. Its confusing.

[John T Smith]

1st, Log-in to your account and click this link https://account.adobe.com/products to be sure your subscription is active

2nd, Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[Christian5FEE]

its asking for a serial number? When did I recive that? 

[Christian5FEE]

I still don't understand. I am logged in but It's still asking me to start a free trail. 

[VHC98A7]

I had to contact Adobe and they had to manually fix the licensing issue on their end.  I also had Teams & none of my new users could access apps because they were only granted Trial access.

[Jeffrey_A_Wright · Accepted solution]

Christian, it appears you have a Creative Cloud for Team membership. Please contact your organization's Creative Cloud Admin for additional assistance.  If you are the Creative Cloud for Team Admin, please see https://helpx.adobe.com/creative-cloud/faq/teams.html for more information on the type of membership the organization purchased and how you can access the dedicated support that is included with a Creative Cloud for Team membership.