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Adobe VIP customer cannot access invoice history

Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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We are facing difficulties of claiming our invoices from Adobe.

We tried many troubleshooting processes with unfortunately no success, the invoice history should be available in the "Account" tab (according to the knowledge article: https://helpx.adobe.com/in/enterprise/using/manage-invoices.html#:~:text=Sign%20in%20to%20the%20Admi...) still it is nowhere to be found.

Tried changing the contract owner to eliminate the possibility of computer/account issues.

Has anyone experienced something like this before? Any help would be deeply appreciated as we are kind of circling around this issue for quite some time now.

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Admin console , Enterprise , Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 20, 2024 Mar 20, 2024

@Bettina361760594wp0 

I checked, and you have a VIP contract. Kindly contact your Account Manager or register using the below link to get the invoice: https://anyware.adobe.com/acis/home

It is available for the orgs who have DIRECT contracts.

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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Only the contract owner can access those information. If the contract owner is no more available (because they left the company), and you are an admin (as it looks that you are), you should contact Adobe customer care via the admin console. If you are not an admin, you need to contact an admin for doing so. Check here: https://helpx.adobe.com/enterprise/using/change-contract-owner.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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If you have a vendor, invoicing is the vendors responsibility. We are using a vendor and they invoice us, and we pay them. So there is no invoice to be found in the admin console. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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Hi Abambo,

thank you very much for looking into this case. We have our invoices in anyware.adobe.com

 

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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@Bettina361760594wp0 

I checked, and you have a VIP contract. Kindly contact your Account Manager or register using the below link to get the invoice: https://anyware.adobe.com/acis/home

It is available for the orgs who have DIRECT contracts.

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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it is all resolved now, I thought I share it here as well maybe someone else will find it useful 

thank you

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