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AdobeSpark sharing problem

New Here ,
Nov 15, 2017 Nov 15, 2017

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Having created a project in AdobeSpark, when I go to share I'm met with a prompt telling me that ....

"enterprise sharing restrictions are enabled"

For the life of me I can't see/find where to enable sharing.

Anyone point me in the right direction?

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Community Expert ,
Nov 15, 2017 Nov 15, 2017

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are you the enterprise administrator?

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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Adobe Employee ,
Nov 15, 2017 Nov 15, 2017

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Hi Roscoe1210

Greetings.

If you are an Enterprise customer, go through these scenarios and suggestions to try to resolve your problem.

You are a Creative Cloud enterprise customer without access to storage or services.

For enterprise accounts, an IT administrator can turn off the ability for their organization to use one or more Creative Cloud services. If you want to use the Adobe Spark Share feature, contact your IT administrator for access.

You are an enterprise customer using managed services.

Sharing online is not supported while using the Creative Cloud for enterprise with managed services solution.

The other possible reason can be if the IT admin has restricted the Asset Settings.

Capture.PNG

~Rohit

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New Here ,
Nov 16, 2017 Nov 16, 2017

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I am a colleague of Roscoe1210 and I have the same Creative Cloud account as him. Neither of us are on an Enterprise account, however, I am able to share Spark pages with no problem. We have all the same admin rights and are able to use all other Adobe apps ok.

I cannot see any asset settings in my Adobe CC account.

Do you know why the Enterprise error would appear for him, and not me?

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Adobe Employee ,
Nov 16, 2017 Nov 16, 2017

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Hi murraymw ,

Can you possibly sign in to Spark using your ID on Roscoe1210  machine, and then check if you can share your page.

That will clarify if the issue is with the ID or the machine.

~Rohit

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New Here ,
Nov 17, 2017 Nov 17, 2017

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Hi rpandita

Thanks for your reply

As suggested, I logged in as myself into Roscoe1210 iMac, and tried to share my page - unfortunately I get the same "enterprise sharing restrictions enabled' message as he does.

So, do you think it could be a setting on his machine? Why would it think he is part of an Enterprise account?

Any suggestions or help would be much appreciated.

Thanks

Murray

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New Here ,
Sep 30, 2021 Sep 30, 2021

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I use Spark for assignments in the online classes I teach. Most students have a share "button" but 2 or 3 don't have the share button. Any ideas?  We are all using the same college server. No admin rights on Spark. 

 

Cheryl

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