Assets in my CC libraries display with white background

[Craig_BASIS]

Hi all,

My team is having issues with the way that logos are being displayed in our CC libraries panel. Please see the attached screenshots. Two of my team members are seeing most of the logos displayed with a white background. For me, all of the logos are displayed correctly – with a transparent background. The logos were added to the cloud by dragging them from Illustrator to the cloud panel.

This issue only affects the thumbnail image. When placed in a document, the white background is gone. The same issue is happening is Illustrator, Photoshop, and InDesign.

So far, we have tried:

Quitting all Adobe apps

Signing out of the Creative Cloud

Enabling GPU view

Changing user interface settings in Preferences

Please let me know what else I can try!

Craig

[d0nut247]

The really annoying part is that if you drag a white logo to the Asset Export Pallette it actually handles the logo exactly as we need the library to, in that it uses a light grey background behind the white logo. but drag the same item to the library and it displays it white on white.

[scott.higgs]

I've also got this problem.  With all due respect, Adobe, opening and re-saving several hundred icons is not a solution.  "Disregard what the thumbnail previews look like" is also not an option as I have several hundred all-white icons on all-white backgrounds.  This was happening on a previous CC install, and persists on a clean install on a brand new M1 Macbook.  Happy to help if anyone at Adobe wants to troubleshoot.

[Paul A Lynch]

The problem is with Adobe. I just shared my library with an external agency last week. I suspect that different users accessing a library will mess up the previews in the CC Library. Last week, I went through (prior to sharing) and fixed all backgrounds to ensure the preview in the library was transparent. I am the only user, except for sharing it with two individual external to our company as I mentioned above.

So, that means no changes at my end. I will also add, the CC Library messed up the previews directly after Indesign crashed. So, there's something in that as well. As a side note; I saved my librarey last week, so I will re-import this into a NEW library and see if the transparency is honored. 

really wish Adober would fix this issue - trying to understand 'white' objects with transparenty in the library simly does not work whilst this flaw in the technology is not resolved.

[scott257521886gx1]

Well 1st time I try your product Adobe and looks like you cant fix an issue that everyone is having a problem with. I just wasted 2 hours trying to find this message thread. why do you think you can charge this much money when it takes you a year to fix a problem?

[antjed11034648]

We have the same problem at our company.

Its even worth - when I fix all of the transparencies, so that they appear transparent, my colleagues will have white backgrounds. On the other hand, if my colleague is changing back to transparent background I will see a white box. This is so frustrating - we work with so many white icons, its extremely inconvenient.

[emma_Q]

@Craig_BASIS Just wondering if two years on this problem has been solved for you? I don't believe Adobe has solved this issue. My team have hundreds of WHITE icons being displayed on a WHITE background (hence appearing invisible) in CC Libraries. I would be thrilled to discover there is a SIMPLE fix for this for each member of my team. 

[Craig_BASIS]

No, I'm afraid not. It's still an issue for our team. We've tried everything we can think of to fix it, but I think it's just going to be a problem until Adobe steps in.

[tmmls]

Does anyone have a clue when Adobe will fix this?

[kglad]

no.

[Joseph5EFC]

I began having this issue after moving to Apple Silicon. I'll be bringing this up with our admin as soon as I can. SVGs save with transparent backgrounds in Adobe Library thumbnails 100% of the time, and ungroup easily in Illustrator, but those cannot be used in Adobe Premiere, which is a large part of what my team does. That may solve the issue for some of you, but unfortunately it won't for me.

[chevonster]

I would rather have this issue fixed than any new features, Adobe Admin.  It makes the libraries pointless for white assets.

[kglad]

for users that want to address adobe to report bugs or ideas or wishes:

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for createive cloud assets:

bugs, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

requests, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

for others, use https://www.adobe.com/products/wishform.html

if neither show a place to report the issue, just leave it here. that's the best you can do.

[tmmls]

If only that would help...

[kglad]

the chances may be low, but posting here is just talking to others that can't influence adobe.

[ChloeImrie]

Hey! 

I find this so frustrating. It makes working through folders that are full of white mono logos or icons very hard to filter through and know which is which unless you follow the file name.  It is an issue with the cc library itself. I have reached out to support and hope they will look at this in the next update or provide a solution - will post in here once they reply.

However for a work around. I found if you save your files as an svg and use svg instead of ai the transparency is held in the thumbnail. 
HOWEVER, 
for some reason, ONLY in indesign does the cc libraries grey out a svg file (says its not supported when it is), so it won't allow you to click and drag the asset from cc into the file. but you can right click and 'place linked' that way. see screenshot. This only happens in indesign. 

Unfortunetly the transparency issue isn't resolved on ai files in cc. So it's deciding which is more frustrating to work with until adobe fixes the issue, assets with no transparency in thumbnail, or save them as svg, keep the transparency but you face the annoying placement issue in indesign. Hope that helps!

[JulieBaggadonuts]

This transparency thing has been a consistent problem for MANY years. It's NOT an IT/hardware setting. Your advice to simply 'disregard the thumbnail' shows us how much you know/care about your users.

Previously, we could convince our Libraries panel to display all vector files with their transparency by Placing a known transparent vector graphic onto an artboard, toggling ON the 'Show Import Options,' then there was a 'preserve transparency' option in the next dialog window. Next time we open the app, it would be cleared out. Illustrator has decided to out-dumb itself by killing the only known workaround. Seems to me that if 1/10th of the energy spent on generative AI could've been applied to this known blister, it may have been solved. Certainly, I like to render shapes on a path once or twice a year, but the white BG Library thumbs are a DAILY ANNOYANCE. 

The other option would've been to spend 1/100th of the budget you sunk into the universally despised Amazon episodic fantasy production that shall remain nameless. You people need to 'dance with the ones what brung ya.' Give priority to all the artists, motion producers, print techs, agencies, and knuckle-busting freelance graphic designers who can't afford to watch your nonsense on Amazon Prime because they're shelling out $50/mo for your software. "Disregard the thumbnail appearance." Jerk.

[d0nut247]

I can tell you're in the mood for some extra Adobe news! The a.i. gravy train has come to its fisrt stop and there is a ticket office. Free generative credits have now come to a close and all us Full Creative Cloud subscribers are now just 'standard' members who can upgrade to 'pro' for an additional fee and get all the benefits you used to get on the current plan you have... They have scraped the work, trained the a.i. got us all on board for the free convenience just long enough that clients think our work has even less monitary value than before and now we have to pay a premium to continue. It's a crazy time for sure, and I hope the programmers at Adobe who are Implmenting all this, realise they are next on the chopping block, shortly after the design industry dries up.