• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Assets in my CC libraries display with white background

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

Copy link to clipboard

Copied

Hi all,

 

My team is having issues with the way that logos are being displayed in our CC libraries panel. Please see the attached screenshots. Two of my team members are seeing most of the logos displayed with a white background. For me, all of the logos are displayed correctly – with a transparent background. The logos were added to the cloud by dragging them from Illustrator to the cloud panel.

 

This issue only affects the thumbnail image. When placed in a document, the white background is gone. The same issue is happening is Illustrator, Photoshop, and InDesign.

 

So far, we have tried:

Quitting all Adobe apps

Signing out of the Creative Cloud

Enabling GPU view

Changing user interface settings in Preferences

 

Please let me know what else I can try!

 

Craig

Views

4.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Jun 17, 2021 Jun 17, 2021

If transparency is maintained in the actual image, disregard what the thumbnail previews look like.  😉

 

Votes

Translate

Translate
Community Expert , Jun 18, 2021 Jun 18, 2021

Yes, it's probably due to local differences in hardware, GPU and software set-up.  Ask your IT dept for assistance with calibrating the equipment that everyone uses.

 

 

 

 

Votes

Translate

Translate
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

The problem is with Adobe. I just shared my library with an external agency last week. I suspect that different users accessing a library will mess up the previews in the CC Library. Last week, I went through (prior to sharing) and fixed all backgrounds to ensure the preview in the library was transparent. I am the only user, except for sharing it with two individual external to our company as I mentioned above.

So, that means no changes at my end. I will also add, the CC Library messed up the previews directly after Indesign crashed. So, there's something in that as well. As a side note; I saved my librarey last week, so I will re-import this into a NEW library and see if the transparency is honored. 

really wish Adober would fix this issue - trying to understand 'white' objects with transparenty in the library simly does not work whilst this flaw in the technology is not resolved.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2022 Aug 22, 2022

Copy link to clipboard

Copied

Well 1st time I try your product Adobe and looks like you cant fix an issue that everyone is having a problem with. I just wasted 2 hours trying to find this message thread. why do you think you can charge this much money when it takes you a year to fix a problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 30, 2022 Sep 30, 2022

Copy link to clipboard

Copied

We have the same problem at our company.

Its even worth - when I fix all of the transparencies, so that they appear transparent, my colleagues will have white backgrounds. On the other hand, if my colleague is changing back to transparent background I will see a white box. This is so frustrating - we work with so many white icons, its extremely inconvenient.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 13, 2023 Jun 13, 2023

Copy link to clipboard

Copied

@Craig_BASIS Just wondering if two years on this problem has been solved for you? I don't believe Adobe has solved this issue. My team have hundreds of WHITE icons being displayed on a WHITE background (hence appearing invisible) in CC Libraries. I would be thrilled to discover there is a SIMPLE fix for this for each member of my team. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 13, 2023 Jun 13, 2023

Copy link to clipboard

Copied

No, I'm afraid not. It's still an issue for our team. We've tried everything we can think of to fix it, but I think it's just going to be a problem until Adobe steps in.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Mar 18, 2024 Mar 18, 2024

Copy link to clipboard

Copied

Does anyone have a clue when Adobe will fix this?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 18, 2024 Mar 18, 2024

Copy link to clipboard

Copied

no.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 27, 2024 Mar 27, 2024

Copy link to clipboard

Copied

I began having this issue after moving to Apple Silicon. I'll be bringing this up with our admin as soon as I can. SVGs save with transparent backgrounds in Adobe Library thumbnails 100% of the time, and ungroup easily in Illustrator, but those cannot be used in Adobe Premiere, which is a large part of what my team does. That may solve the issue for some of you, but unfortunately it won't for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 08, 2024 May 08, 2024

Copy link to clipboard

Copied

I would rather have this issue fixed than any new features, Adobe Admin.  It makes the libraries pointless for white assets.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 08, 2024 May 08, 2024

Copy link to clipboard

Copied

for users that want to address adobe to report bugs or ideas or wishes:

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for createive cloud assets:

bugs, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

 

requests, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

 

for others, use https://www.adobe.com/products/wishform.html

 

if neither show a place to report the issue, just leave it here. that's the best you can do.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
May 10, 2024 May 10, 2024

Copy link to clipboard

Copied

If only that would help...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 10, 2024 May 10, 2024

Copy link to clipboard

Copied

the chances may be low, but posting here is just talking to others that can't influence adobe.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines