Assets in my CC libraries display with white background

[Craig_BASIS]

Hi all,

My team is having issues with the way that logos are being displayed in our CC libraries panel. Please see the attached screenshots. Two of my team members are seeing most of the logos displayed with a white background. For me, all of the logos are displayed correctly – with a transparent background. The logos were added to the cloud by dragging them from Illustrator to the cloud panel.

This issue only affects the thumbnail image. When placed in a document, the white background is gone. The same issue is happening is Illustrator, Photoshop, and InDesign.

So far, we have tried:

Quitting all Adobe apps

Signing out of the Creative Cloud

Enabling GPU view

Changing user interface settings in Preferences

Please let me know what else I can try!

Craig

[emma_Q]

@Craig_BASIS Just wondering if two years on this problem has been solved for you? I don't believe Adobe has solved this issue. My team have hundreds of WHITE icons being displayed on a WHITE background (hence appearing invisible) in CC Libraries. I would be thrilled to discover there is a SIMPLE fix for this for each member of my team. 

[Craig_BASIS]

No, I'm afraid not. It's still an issue for our team. We've tried everything we can think of to fix it, but I think it's just going to be a problem until Adobe steps in.

[tmmls]

Does anyone have a clue when Adobe will fix this?

[kglad]

no.

[Joseph5EFC]

I began having this issue after moving to Apple Silicon. I'll be bringing this up with our admin as soon as I can. SVGs save with transparent backgrounds in Adobe Library thumbnails 100% of the time, and ungroup easily in Illustrator, but those cannot be used in Adobe Premiere, which is a large part of what my team does. That may solve the issue for some of you, but unfortunately it won't for me.