Automatic update for Acrobat Reader DC does not update

[kennyt40108788]

I have a computer lab all installed with Acrobat Reader DC. Some of them are on  version 2019.008.20071, and some are on 2019.008.20074. We are having an issue with the header being cut off / trimmed when printing in Acrobat Reader version 2019.008.20071, but prints perfectly fine in version 2019.008.20074. Why is it that some PCs are able to update automatically, and others are not? How can I trigger the automatic update for all the PCs, and not have to manually update each computer 1 by 1? All PCs have the AdobeARMservice started.

[LeoUpdaterX]

Hi Kenny,

Can you please enable Adobe Reader Updater and Windows Installer verbose logging, launch Updater, collect log files and send them to me in the private message?

1. Enable Updater verbose logging-

Set iLogLevel REG_DWORD value to 1 in the registry below

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS

Log file called AdobeARM.log and can be found in the User Temp folder.

2. Enable Windows Installer verbose logging-

https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging

The log file to collect post installation can be found in the same Temp folder where you find AdobeARM.log

It will be the latest file with the name MSIxxxxx.log

If update installation did not happen, there will be no msi log.

3.

In the Task Manager make sure that no AdobeARM.exe instance currently running.

If it does, you can end process.

Open folder C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 (on 64bit OS) and launch AdobeARM.exe

Normally full update process including patch download can take up to 15 minutes.

You can collect logs after 15 minutes or after you no longer see AdobeARM.exe process running in the Task Manager.

(Enable view of All Processes if not already enabled)

Make sure that Adobe Reader is not in use on this system.