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Diego5C99
Participant
May 22, 2021
Question

Business Plan Free Trial

  • May 22, 2021
  • 1 reply
  • 497 views

I got the 14 days free trial for adobe's business plan and now I am trying to cancel it but I can't. Every method I find doesn't work at all. So my question is does it automatically renew or will it not renew and it won't charge me? Tried contacting customer support and that did work either.

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 22, 2021

    Trials are 7 days, and then you must cancel within 14 days or the plan becomes paid

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
    -or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    D
    Diego5C99Author
    Participant
    May 22, 2021

    I followed the instructions like it said and there is no "Manage Plan" button. I typed agent in the chatbox and it says "Sorry we're closed." I called numbers and that's not available either. I have no other idea of what to do.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 23, 2021

    Hi yes, I do not have an IT dep or an Adobe Rep. I just got the Business Plan free trial because I wanted to use all the adobe apps. I don't have an actual business I just wanted to use the apps. I tried to contact adobe though the phone and chatbox but like you said, they aren't available on Sundays. Do you know if Business Free Trials automatically renew or cancel? Anything helps. thanks.


    Adobe Creative Cloud has the ALL APPS plan for individuals or you can buy a Teams/Enterprise plan for multiple user seats at an organization (school, gov't, agency, etc...).  There is also a Student/Teacher edition at substantial discount.  Most if not all plans have a 1 year contract that renews automatically until you cancel it.  I suggest you call Adobe M-F during normal business hours.

     

    Nancy O'Shea— Product User & Community Expert
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