Can't add directory to Adobe Console for Azure AD/Entra ID SSO

Forum|Forum|6 months ago
July 15, 2025
1 답변
417 조회

Hello,

I am trying to follow this procedure to add a directory for Entra ID SSO to the Adobe Console under Settings > Identity settings > Create directory.

https://helpx.adobe.com/enterprise/using/sso-setup-azure.html

However I am not able to click the "Create directory" button as it is grey and can't click it.

Is there a step I am missing? Thanks!

Identity and SSO

최고의 답변: Anshul_Nautiyal

Hi @aaron_8563,

Thank you for reaching out.

Based on your query, it seems you're unable to add a directory in the Adobe Admin Console for Azure AD/Entra ID SSO, as the "Create directory" option is greyed out. After reviewing your account, we found that your Adobe ID is associated with an active Teams plan.

Please note that SSO and directory management are features exclusive to Enterprise plans and are not supported with Teams licenses. We recommend reviewing the prerequisites outlined in the following documentation:
https://adobe.ly/4kDz1Xm

I hope this helps clarify the situation. If you have any further questions, feel free to reach out.

Regards,
^AN

A

Anshul_Nautiyal

답변

Community Manager

Hi @aaron_8563,

Thank you for reaching out.

Based on your query, it seems you're unable to add a directory in the Adobe Admin Console for Azure AD/Entra ID SSO, as the "Create directory" option is greyed out. After reviewing your account, we found that your Adobe ID is associated with an active Teams plan.

Please note that SSO and directory management are features exclusive to Enterprise plans and are not supported with Teams licenses. We recommend reviewing the prerequisites outlined in the following documentation:
https://adobe.ly/4kDz1Xm

I hope this helps clarify the situation. If you have any further questions, feel free to reach out.

Regards,
^AN

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