Can't Find who Admin Is

[Jack_AL]

Hello,

I can't seem to find the Administrator of the Enterprise account my account is listed as a user of. I contacted Adobe Support on the phone initially because my supervisor couldn't access the Admin Console, but they said she was not an admin at all. They could not list other admins. I work at a large (1,000+ people) organization. How do I find who is the admin of our Enterprise account?

[Anshul_Nautiyal · Accepted solution]

Hi @jack_4356,

Thank you for reaching out.

Based on your query, it appears you're unable to identify or contact the Administrator of your Enterprise account and require assistance. Kindly confirm if this is the issue you're facing so we can support you accordingly.

If you have an active Creative Cloud or Document Cloud for Teams/Enterprise subscription, you can try the following steps to view any notes or contact details your Administrator may have provided:

1. Sign in to your Adobe account.

2. Navigate to Plans > My Plans.

3. Look for notes next to the details included in your plan.

4. If you're associated with multiple organizations or teams, be sure to review the relevant plan.

5. Click View All to see all available information.

To close the Contact Administrator dialog, click Done.

For detailed guidance, you can refer to the following help document: Contacting Your Administrator

Please note: These notes are visible only if your Administrator has configured them for your organization or team. If you're unable to locate the necessary details, feel free to let us know—we'll be happy to assist you further.

Regards,
^AN

[Jack_AL]

Yes, that is the issue I'm facing.

When I navigate to view my plans, I see these screens, so I can't view any plan notes:

[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

[Anshul_Nautiyal]

Hi @Jack_AL,

Thanks for confirming. I have sent you a personal message. Please check your inbox.

Regards,
^AN

[sarah_0296]

I am having the same issue. We do not have a message stating who are admin is. How can we find this out?

[Bani Verma]

Hi there, 

As you mentioned, you would like to contact your Admin. Please refer to the following help document to learn how: https://adobe.ly/4kbJWYx.

I hope this helps you.

Thanks,
^BS

[sarah_0296]

Yes, I've gone through that but ours does not list an admin or who to contact. There are no notes. 

[Bani Verma]

Hi @sarah_0296, 

I have sent you a personal message. Please check and let us know if you still have more queries.

Thanks,
^BS

[Jack_AL]

When I messaged with Anshul_Nautiyal (responder above) for help, we eventually figured out that my supervisor was an admin through her personal account, but not her business account for some reason.

I provided the Invoice # and Contract ID from our license purchase receipt, and then Anshul provided the Admin names from the account my supervisor's account was attached to. It was another group in our organization, which her business account was under. However, I know we purchased seperate licenses, so we worked out that her Admin account must be under her personal Adobe account rather than business.

She logged in with her personal account, and the admin console appeared. Turns out your Adobe account with a single email can have two accounts under it.

In my case, I knew who the Admin was supposed to be, so it was a matter of figuring out why the Admin console didn't display properly. I'm sure you've already done this- but have you asked around your workplace (coworkers, supervisor(s)) if they know who the admin could be? Is there an IT dept. you can message? Is there a bookkeeper or secretary who handles purchases? I know this can be tough at a fairly large organization, but if you can find out who purchases/manages the licenses, they might have info on who the admin is.

[PolkaFever]

I am having the same problem and this post or any other post, website, AI chat or support phone call can give me a straight up answer. My acount management control interface does not list any "plan" or admin contact. I am completely in the dark. I need to contact my admin to upgrade my license, because all the AI features I used before are now only accessable in antoher licence.
Please help @Bani Verma or @Anshul_Nautiyal 

[Anshul_Nautiyal]

Hi @PolkaFever,

Thank you for reaching out. I can confirm that you have an active enterprise contract associated with the Adobe ID used to post this query. This contract is owned by your university, and your administrator has assigned a Creative Cloud All Apps plan to your account. To access this plan, please sign in to Creative Cloud using the “Work or School Account” option.

From your message, it seems that you are signing in and checking for plans but are unable to see any active plan or contact information. I recommend visiting https://adobe.ly/46kvadW and signing in with your “Work or School Account.” Once logged in, go to the Plans section. Here, you should be able to see your active plan. You can also check for any administrator notes provided next to your plan details.

Please note that these notes will only appear if your administrator has set them up for your organization or team. If you are unable to find any contact information there, I suggest reaching out to your teacher or your school’s IT department, as they will be able to assist you further.

I hope this helps. Please let us know if you need any additional assistance. 

Regards,

^AN