Can't log in to Adobe Admin Console.

[Resha318]

I have signed up Adobe for Teams using my own company's email and can't seem to be able to access it now. I have never used any other different email while signing up, may I know how can I check if my email is linked to the admin console?

I'm getting this error message both on desktop & mobile. 

In need to download invoices and also change payment card details with the admin console.

Can anyone help me on this?

[Bani Verma]

Hi there, 

If you are an Admin, please check the following things:

1) If you can access https://adobe.ly/4cL3LSO with your email address

2) Please try to clear the cache on the browser and try again, or try a new browser

Hope this helps.

^BS

[Resha318]

The link is accessible using my email address, and I have the profile options to log in either with the Team profile or personal profile. 

which is the one has access to the admin?

i have tried logging in both previously, but couldn't retrieve the invoices nor change payment method. 

[Bani Verma]

Hey, thanks for getting back.

Please use the team profile to log in to your Adobe Admin Console

However, only the 'Contract Owner' can access the invoices; if you are not the contract owner, then you won't be able to access the invoices. See this help document for more details: https://adobe.ly/4bIjVex

To change the contract owner, please follow the process shared here: https://adobe.ly/3zMtxaQ

Let us know if this helps.

^BS

[Resha318]

Hi, after selecting Team profile to sign in, I still can't seem to access the billing and tried signing in to admin console and still couldn't access. 

Is there any other ways I can confirm on the admin console's email? 

I just can't figure out why can't the same email address used to sign up for Adobe Teams can't access to the admin console. 

[Bani Verma]

Can you please share the Adobe ID? I'll check the details at our end and get back to you.

^BS

[Resha318]

(Email removed by moderator, please use the personal message option to share email or any personal information)

Here you go and really appreciate it. Thank you.

[Bani Verma]

Thank you. Please give me some time to review.

^BS

[SuJoshi · Accepted solution]

Hi @Resha318 

There are no admin rights under the above account. Please try your personal email ID, such as Gmail or Yahoo, and check if you are able to access the portal.  

[Resha318]

Okay sure thing. 

if none of the other email works, will I be able to unsubscribe and sign up again for a reset?

[SuJoshi]

I am pretty sure that it should work. Kindly try to access the console and confirm.  

[Phil307926093kpp]

I am having the exact same issue.. No acces to Admin Console... yet I am assuming I am the Admin Console? This is incredibly frustrating.

[SuJoshi]

I am unable to find any administrative rights under your Gmail account. Kindly ensure that you are using the correct account and profile to access the portal.